MICHAEL L. MASON
Cheektowaga,USA
Summary
I am a highly motivated individual with vast experience in the areas of customer service, analytics, management and systems operations.
Overview
30
30
years of professional experience
Work History
Banking Services Operations Associate V- Post Closing Review
M and T Bank
Buffalo, New York
06.2024 - 11.2026
- Review Complex Documents
- Entered data into database accurately
- Various Other Tasks as Needed
Operations Associate III
M and T Bank
Buffalo, New York
11.2012 - 06.2023
- Researched documents for external and internal requests.
- Assess fees for document requests
- Maintained progress notes for requests to track status and improve communication
- Assisted internal customers with inquiries and support
Computer Operator
Erie Community College
Buffalo, New York
07.2015 - 12.2020
- Executed programs generating reports for Financial Aid Office, supporting data-driven decision-making.
- Executed additional tasks as requested by management
- Monitored Erie Community College computer operations and maintained daily processing schedules.
- Entered student and staff data into college systems with accurate recordkeeping.
- Ran batch jobs, checked output, and reported system issues to supervisors.
Operations Clerk
M and T Bank
Buffalo, New York
10.2005 - 11.2012
- Sorted and organized incoming mail for distribution
- Imaged and verified incoming checks to ensure accuracy and secure handling
- Verified accuracy of information in computer system to maintain data integrity
- Extracted and organized mail for efficient processing
Security Supervisor
Total Facilities Service
Buffalo, New York
06.2000 - 10.2005
- Monitor access via CCTV and C-Cure system
- Developed training programs for security officers to enhance operational readiness
- Processed employee payroll bi-weekly, ensuring accuracy and compliance with company policies.
- Coordinated scheduling of security staff to ensure optimal coverage
- Monitored access through CCTV and C-Cure system to maintain facility security
- Perform inside and outside patrols
Customer Service Representative
Extra Help
Buffalo, New York
03.1997 - 06.2000
- Handled inbound calls for customer inquiries at I Love New York.
- Conducted outbound calls to retain fleet customers.
- Assisted callers with staffing questions and service requests for Extra Help clients.
- Answered incoming calls and routed inquiries to proper Extra Help departments.
- Scheduled appointments for job seekers and employer contacts.
Education
Business Management - Accounting
Bryant & Stratton
Buffalo, New York, USAHigh School Diploma - Business Administration
Bennett High School
Buffalo, New York, USASkills
- Document compliance
- Quality assurance
- Report generation
- Investigative procedures
- Transaction processing
- Risk assessment
- Operating systems proficiency
- Microsoft Office proficiency
- Staff supervision
- Staffing and scheduling
- Exceptional customer service
- Excellent communication skills
Accomplishments
- Created a database to store Serviced By Others (SPO) files
- Developed and maintained a system to organize promissory notes
- Developed security procedures
Timeline
Banking Services Operations Associate V- Post Closing Review
M and T Bank
06.2024 - 11.2026
Computer Operator
Erie Community College
07.2015 - 12.2020
Operations Associate III
M and T Bank
11.2012 - 06.2023
Operations Clerk
M and T Bank
10.2005 - 11.2012
Security Supervisor
Total Facilities Service
06.2000 - 10.2005
Customer Service Representative
Extra Help
03.1997 - 06.2000
Business Management - Accounting
Bryant & Stratton
High School Diploma - Business Administration
Bennett High School