Michael (Mikie) Long
Pendleton,SC
Summary
Innovative, dedicated, and hardworking customer service professional with over 5 years of experience providing excellent support to customers in person and online while building rapport. Adept in implementing problem-solving techniques for customer complaints and handling high stress situations. Successful at maintaining high customer satisfaction ratings through friendly demeanor and assistance with additional customer questions.
Overview
9
9
years of professional experience
Work History
Online Reseller
Myself
Pendleton, SC
12.2018 - Current
- Sell vintage and unique clothing and home accessory products online.
- By establishing a positive reputation and rapport for myself as a seller, I became a Poshmark Ambassador with 5-star ratings on Poshmark and am one of the highest-rated sellers on Mercari.
- Developed successful online sales operations by myself from scratch by establishing and following strategic vision, mission, and operational plans.
- Continue to exceed my goals through effective task prioritization and a strong work ethic.
- Track inventory, continuously review retail trends, organize clothing items, and edit photos with SPS Commerce analysis, Microsoft Word, Microsoft Excel, Adobe Lightroom software, and spreadsheets to make timely and productive business decisions.
- Generate up to $300 in monthly sales with successful marketing, sales and customer relations approaches.
- Take a lot of time in various types of stores to find the most optimal cost-saving products of great quality.
- Spend over 20 hours per week taking properly detailed photographs and editing them to post on multiple online selling platforms.
- Upload multiple photographs and type detailed captions on multiple online selling platforms 3-10 times per day.
- Stay active daily in order to provide good customer service and increased revenue.
- Correspond with my online customers to address questions or complaints about products, policies, or shipping methods.
- Manage all facets of business operations, including financial tracking, inventory coordination, and social media marketing.
- Demonstrate respect, friendliness, and willingness when interacting with customers.
Waitress
The Village Bakery & Cafe
Pendleton, SC
09.2021 - 02.2022
- Went above and beyond my job title as a waitress to train younger and newer employees, enjoyed being a team leader, and contributing to teamwork.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Operated POS terminals to input food and beverage orders, combine or split bills, and calculate totals.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables and serving customers.
- Welcomed guests with a personable attitude and smile, offering to bring their beverage orders while reviewing menu options.
- Made various types of specialty coffee beverages.
- Bussed and reset tables to keep the dining room and work areas clean.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins, prepared silverware sets, cleaned dirty tables in the dining room and made sure that all condiments were stocked.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
Waitress
Cracker Barrel Old Country Store Inc
Anderson, SC
08.2017 - 09.2021
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Went above and beyond my job title as a waitress to train younger and newer employees, enjoyed being a team leader, and contributing to teamwork.
- Received four stars on my apron due to hard work ethic.
- Operated POS terminals to input orders, combine or split bills and calculate totals.
- Completed opening and closing duties.
- Prepared salads, and appetizers and set up garnish stations to assist kitchen staff.
- Welcomed and served guests with a personable attitude and smile.
- Upsold customers and optimized table-turns to outperform average sales by 25%.
- Checked with guests to receive feedback on their food and beverages served, resolve issues, bring additional items and refill beverages.
- Cleaned and set up dirty tables in the dining room.
- Rearranged tables and chairs, located or rolled extra silverware and get more menus to prepare for large groups.
- Worked optimally in a very fast pace environment.
Mental Health Therapist Intern Student
Comprehensive Psychiatric & Psychological Services
Piedmont, SC
05.2020 - 07.2020
- Observed and monitored client behavior and responses to treatment.
- Involved clients' family members in planning social service programs.
- Offered and documented treatment consent forms in patient health records.
- Assisted in individual and family therapy sessions.
- Cultivated and maintained positive relationships in a culturally-diverse community.
- Directed family-centered, strength-based, culturally competent and individualized intake assessments and consulted with my superiors regarding intakes and treatment plans.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Answered incoming telephone calls, wrote down messages, provided clients with needed information and took on insurance duties.
- Sorted and organized physical files, and tracked spreadsheets and reports.
- Worked on developing several skills with my supervisor in order to provide psychological care to patients by performing research and taking client intake assessments.
- Used therapeutic communication techniques such as active listening and being accepting in order to build rapport and guide discussion with clients.
- Delivered clerical support by efficiently handling wide range routine and special requirements.
Food Service Cashier
McAlister's Deli
Clemson, SC
02.2016 - 07.2017
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of restaurant promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Trained other employees in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Stood for long hours, frequently reached and moved.
- Delivered positive customer experiences through friendly conversation and fast service.
- Restocked nonperishable items, condiments and napkins to keep the pantry well-supplied.
- Cleaned and sanitized tables, counters, and floors.
Education
Bachelor of Arts - Clinical Psychology
Clemson University
Clemson, SC05.2021
Associate of Arts - Psychology
Tri-County Technical College
Pendleton, SC05.2019
Skills
- Positive Personality, Self-Starter, Empathetic, and Patient
- Understanding Customer Needs and Building Trust and Loyalty
- Creative Problem Solving
- Order and Refund Processing
- Verbal and Written Communication
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Multitasking, Prioritization, and Time Management Skills
- Data Entry, Maintenance, and Inventory Management
- Microsoft Office Suite
- Document and Records Management
- Strong Analytical, Problem Solving, and Critical Thinking Skills
- Cultural Awareness and Sensitivity
- Referrals and Networking
- Documentation Management and Requirements
- Flexible and Adaptable
- Computer Skills and Online Platforms
- Regulations and Policies
Volunteering
I have been volunteering since I was a child. My family and I lived in Romania as missionaries until I was 12 years old. We delivered meals, interacted, provided clothing and shelter, and counseled the underprivileged individuals and families in the rural villages of Romania. I have visited Romania several times since my time living there in order to volunteer. I have also directed and participated in multiple Christian camps there with large groups of people. We played games with the children, provided meals and shelter, held daily Bible studies, and counseled those who needed it. I always had such a wonderful time there providing for others. My passion for helping others and the mental health field came from my experiences in Romania. For over 6 years, I have volunteered as a cook, food prepare, and food deliverer for Meals on Wheels. I have also volunteered with Secret Santa for over 5 years as well as collect toys and children's clothes throughout the year and deliver them to families in my community during the winter months. I visit different nursing and hospice homes a few times a month to sit and talk with the elderly. I sometimes bring the people that I come to see gifts, their favorite candy, a new book, and always a card on the holidays! I enjoy providing for others and seeing them happy!
Additional Information
I am very cultured and well versed due to my time living in Romania. I am excellent in communicating and empathizing with individuals from different cultures and of different races, especially the less privileged. Living in Romania with my family as missionaries is where my desire to serve my community stemmed from. I have experienced many things and many people in my life that not many people get to experience which allows me to connect with others on a deeper level. I am very approachable, intrigued, and want to help others. I am very culturally rounded and am not afraid to step out of my comfort zone with others.
Timeline
Waitress
The Village Bakery & Cafe
09.2021 - 02.2022
Mental Health Therapist Intern Student
Comprehensive Psychiatric & Psychological Services
05.2020 - 07.2020
Online Reseller
Myself
12.2018 - Current
Waitress
Cracker Barrel Old Country Store Inc
08.2017 - 09.2021
Food Service Cashier
McAlister's Deli
02.2016 - 07.2017
Bachelor of Arts - Clinical Psychology
Clemson University
Associate of Arts - Psychology
Tri-County Technical College