Michael Lopez
Vista,CA
Summary
Seeking a sales position to leverage exceptional communication and organizational skills for revenue growth and exceeding sales targets. Highly motivated with a passion for sales, I excel in connecting with people, building relationships, and driving business success. Strong organizational skills ensure efficient task management and goal achievement. Proven track record of surpassing sales targets while delivering exceptional customer service. Eager to contribute to a dynamic sales team with a strong work ethic, positive attitude, and exceptional sales skills.
Overview
19
19
years of professional experience
Work History
Sr. Engagement & Technology Specialist
Össur Americas Inc.
08.2019 - Current
- Dedicated Senior Customer Service Representative and Trainer with extensive experience in delivering exceptional customer service and training teams to excel in customer interactions
- Over 5 years of experience Senior Customer Service Representative with a strong track record of resolving complex customer issues and exceeding customer satisfaction targets
- Proven ability to design and deliver comprehensive training programs, resulting in enhanced customer service skills and performance
- Exceptional leadership and coaching abilities to train and mentor customer service teams
- Designed, implemented, and delivered training programs for new and existing customer service representatives
- Conducted needs assessments to identify skill gaps and tailored training content to address those areas
- Trained customer service teams on product knowledge, communication techniques, problem-solving, and handling difficult customers
- Maintained training materials and updated them to reflect changes in products, services, and company policies.
Inside Account Area Manger
Össur Americas Inc.
07.2013 - 08.2019
- Dedicated Inside Sales professional with a proven track record of exceeding sales targets and delivering exceptional customer service
- Over 6 years of experience in Inside Sales, consistently meeting and exceeding sales quotas
- Strong interpersonal and communication skills, with the ability to build rapport and establish long-lasting client relationships
- Proficient in sales techniques, CRM software, and other sales tools to streamline processes and increase efficiency
- Adept at cold calling, lead generation, and pipeline management to drive sales opportunities
- Consistently met and exceeded monthly and quarterly sales targets
- Developed and maintained a strong pipeline of leads through effective prospecting, cold calling, and email outreach
- Acted as the primary point of contact for client inquiries, providing prompt and accurate information, and resolving issues
- Collaborated with the marketing team to develop targeted sales campaigns, resulting in an increase in lead conversion rateS
- Conducted market research and competitor analysis to identify opportunities for product improvement and positioning
Physical Therapist Aide
Sharp Medical
10.2008 - 06.2013
- Assist physical therapists in implementing treatment plans for patients with various musculoskeletal and neurological conditions
- Provide hands-on support during therapy sessions, including setting up equipment, guiding patients through exercises, and monitoring their progress
- Communicate effectively with patients to explain exercises and encourage compliance with treatment plans
Safety Coordinator and Trainer
General Coatings Corporation
12.2004 - 10.2008
- Proficient in OSHA regulations, safety standards, and risk assessment, with a focus on accident prevention and compliance
- Strong communication and leadership skills to educate and engage employees at all levels on safety protocols and best practices
Education
Computer/Graphic: Advanced -
Vista High School
Vista, CA06.2000
Liberal Arts -
Mira Costa Community College
Oceanside, CA08.2004
Certification of completion - Radiology Technician
Maric College
Vista, CA02.2006
Skills
- Sales Strategy Development
- Lead Generation
- Client Relationship Management
- Cold Calling
- CRM Software (eg, Salesforce)
- Product Knowledge
- Negotiation
- Communication
- Time Management
- Problem Solving
- Customer Service
- Training and Development
- Leadership
- Team Building
- Conflict Resolution
- Process Improvement
References
References available upon request
Timeline
Sr. Engagement & Technology Specialist
Össur Americas Inc.
08.2019 - Current
Inside Account Area Manger
Össur Americas Inc.
07.2013 - 08.2019
Physical Therapist Aide
Sharp Medical
10.2008 - 06.2013
Safety Coordinator and Trainer
General Coatings Corporation
12.2004 - 10.2008
Computer/Graphic: Advanced -
Vista High School
Liberal Arts -
Mira Costa Community College
Certification of completion - Radiology Technician
Maric College
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