Michael Love
Memphis,TN
Summary
Flexible professional with a strong work ethic and commitment to excellence in customer service. Proven ability to deliver outstanding service in high-traffic environments while maintaining a personable approach. Eager to embrace new challenges and continuously improve skills and experiences. Consistently strives for efficiency and effectiveness in all tasks.
Overview
5
5
years of professional experience
Work History
Server Assistant/Food Runner
Porch and Parlor
Memphis, TN
05.2025 - Current
- Facilitated communication of guest needs to servers to improve dining experiences.
- Monitored tables with servers to ensure customer satisfaction and quality service.
- Trained new server assistants on essential job responsibilities and procedures.
- Engaged in ongoing training to enhance skills and knowledge.
Server/Host
Wahlburgers Wild! (BP Memphis Inc)
Memphis, TN
10.2022 - 05.2024
- Promoted desserts, appetizers, and drinks to maximize sales performance.
- Conducted walk-throughs during service to monitor guest satisfaction, advising staff on needs.
- Gathered information from guests to manage waitlists and accommodate groups effectively.
Server
Cracker Barrell Old Country Store
Memphis, TN
04.2021 - 10.2022
- Provided exceptional service to high volume of daily customers
- Developed strong and lasting guest relationships
- Helped improve overall working conditions by communicating effectively with managers and other employees
Customer Service Crew Member
Abbays
Memphis, TN
07.2020 - 08.2020
- Recorded customer orders accurately as Mic Operator, ensuring special requests communicated effectively.
- Demonstrated extensive knowledge of store services, products, policies, and food safety protocols.
- Operated cash register efficiently, processing payments and providing accurate change.
- Achieved merit increase based on exceptional performance.
Education
Bachelor of Science - Music Industry
Florida Agricultural And Mechanical University
Tallahassee, FL06-2028
Skills
- Guest Oriented
- Attention to detail
- Consistency in service
- POS experience
- Problem-solving strength
- Organized
- Personable
- Upselling
- Positive Attitude
Activities
- Proud alumni of Stax Music Academy's SNAP program during the 2018-19 school year: Advanced by audition into SMA's Flagship Ensemble, 'Rhythm Section'
- Completed over 47 service hours from February 2018 to present-day at organizations like Jacob's Well and Catholic Charities of West Tennessee through GivePulse
Timeline
Server Assistant/Food Runner
Porch and Parlor
05.2025 - Current
Server/Host
Wahlburgers Wild! (BP Memphis Inc)
10.2022 - 05.2024
Server
Cracker Barrell Old Country Store
04.2021 - 10.2022
Customer Service Crew Member
Abbays
07.2020 - 08.2020
Bachelor of Science - Music Industry
Florida Agricultural And Mechanical University
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