Michael Lozada
88 23 53RD Ave Elmhurst,NY
Summary
Experienced Bakery Clerk skilled in weighing, packaging, and labeling bakery products while ensuring inventory is well-stocked through effective refilling and rotation. Demonstrates strong organizational and prioritization skills, complemented by a commitment to excellent customer service. Reliable team player with a proactive approach to learning and adapting to new tasks.
Overview
16
16
years of professional experience
Work History
Bakery Team Member
Panera Bread
03.2014 - 09.2025
- Received orders from customers and fulfilled them accurately.
- Organized ingredients and supplies for baking tasks.
- Prepared doughs, batters, fillings, icings and other bakery items according to recipes.
- Operated ovens, mixers, grinders and other equipment to bake goods.
- Stocked shelves with freshly-baked goods while rotating older items to the front of the display case.
- Maintained a clean work environment throughout shift including sanitizing surfaces and washing dishes.
- Monitored temperatures of ovens, freezers, refrigerators and other equipment on a regular basis.
- Weighed out ingredients for recipes according to standards set by management team.
- Performed opening and closing duties such as restocking supplies and cleaning up work area at end of shift.
- Followed health codes and safety regulations when handling food products.
Customer Service
Mrs Field’s Cookies
11.2009 - 09.2014
- Provided technical support to customers via phone, email, and web chat.
- Served as a liaison between customers and internal departments to ensure successful resolution of customer issues.
- Processed orders received from customers via telephone or online channels accurately.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers’ questions.
- Researched customer accounts for billing discrepancies and provided accurate solutions.
Education
High School Diploma - undefined
Aurea E Quiñes
Guanica, Puerto Rico05.1992
Skills
- Project management
- Quality assurance
- Inventory control
- Sales operations
- Display setup and maintenance
- Baking equipment usage
- Safe food handling
Timeline
Bakery Team Member
Panera Bread
03.2014 - 09.2025
Customer Service
Mrs Field’s Cookies
11.2009 - 09.2014
High School Diploma - undefined
Aurea E Quiñes