Michael Lucas
Jacksonville,FL
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Director of Operations
Plants With A Purpose LLC
Jacksonville, Florida
08.2013 - Current
- Built company from the ground,
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and implemented strategies to maximize customer satisfaction.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Increased profit by streamlining operations.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Developed systems and procedures to improve operational quality and team efficiency.
Maintenancce
Covert Lawn Ops
07.2022 - 08.2023
- Investigated customer complaints to identify cause of malfunctions.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Maintained grounds by trimming, weeding, and general clean-up.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Operated landscaping equipment with focus on safety and machine longevity.
- Performed planting, watering, mulching, and edging of lawns.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Assistant Store Manager
Firehouse Subs
08.2012 - 07.2016
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Mitigated business risks by working closely with staff members and assessing performance.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained new employees on proper protocols and customer service standards.
Education
High School Diploma -
Forrest High School
Jacksonville FL. Skills
- Product Management
- Purchasing and Procurement
- Cost Containment
- Client Relations
- Productivity Improvement
- Sales
Certification
Serv Safe Certified
Timeline
Maintenancce
Covert Lawn Ops
07.2022 - 08.2023
Director of Operations
Plants With A Purpose LLC
08.2013 - Current
Assistant Store Manager
Firehouse Subs
08.2012 - 07.2016
High School Diploma -
Forrest High School
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