Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Luna

Surprise,United States of America

Summary

As a candidate my goal is to learn grow and advance at the highest level. Problem resolution Customer service Service upselling Provider identification Customer consulting Conflict resolution Retail marketing Product knowledge

Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.

Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.

Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.

Overview

12
12
years of professional experience

Work History

Fuel Clerk

Frys Food
Surprise, Arizona
03.2021 - 06.2024
  • Checked fuel levels, replenished stock and ensured proper labeling of products.
  • Accurately recorded sales data into computer system for tracking purposes.
  • Performed daily inspections of fueling station including monitoring pumps for accuracy of readings.
  • Adhered to Arizona laws of sales of age restricted products such as tobacco and lottery.
  • Organized incoming shipments, stocked shelves, rotated inventory, and removed expired items.
  • Provided assistance to customers at self-serve fueling islands when necessary.
  • Attended to gas spills and accidents promptly and according to established guidelines.

Customer Service Representative

Circle K
Phoenix
05.2014 - 03.2017
  • Answered inbound calls to greet and assist customers with various needs and questions
  • Resolved customer inquiries, complaints, and issues while proactively using communication techniques to provide solutions
  • Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies
  • Used upselling and cross-selling techniques to provide solutions to customer issues
  • Exceeded requirements in providing products and services to customers at all times
  • Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor
  • Advised customers on status of merchandise ordered and arranged for pickup and delivery.

Caretaker

Care Giver
Phoenix
04.2012 - 03.2013
  • Provided companionship throughout day, engaging clients in conversation and activities
  • Performed routine housekeeping, including making beds, doing dishes, and sweeping
  • Transported clients to doctor's offices and grocery stores
  • Assisted clients with bathing and dressing to promote good personal hygiene
  • Maintained safe and clean patient environment
  • Observed self-administration of medications to adhere to medication regimen.

Education

Ged arizona

Skills

  • Problem resolution
  • Customer service
  • Service upselling
  • Provider identification
  • Customer consulting
  • Conflict resolution
  • Retail marketing
  • Product knowledge

  • Teamwork and Collaboration
  • Promotional Display Setup
  • Punctual and Reliable
  • Flexible Schedule
  • Security Monitoring
  • Customer Service
  • Cash Handling

Timeline

Fuel Clerk

Frys Food
03.2021 - 06.2024

Customer Service Representative

Circle K
05.2014 - 03.2017

Caretaker

Care Giver
04.2012 - 03.2013

Ged arizona
Michael Luna