Retired
Michael Lussier
Lake Estates on Winnesquam
Swanzey,NH
49
years of professional experience
Dynamic bartender with a proven track record at Lake Estates on Winnesquam, excelling in customer service and multitasking. Enhanced guest experiences through high-quality cocktail preparation and effective conflict resolution. Highly reliable team player skilled in inventory management and home repairs, ensuring operational efficiency and customer satisfaction.
Work History
8 Months
04.2025 - 12.2025
8 Months
Bartender
Lake Estates on Winnesquam | Tilton, NH
04.2025 - 12.2025
- Crafted and served beverages with precision to enhance guest experiences.
- Maintained cleanliness and organization of bar area to ensure operational efficiency.
- Engaged with customers to provide personalized service and build rapport.
- Assisted in inventory management by tracking supplies and placing orders as needed.
- Collaborated with kitchen staff to coordinate food and drink pairings for events.
- Trained new team members on bar procedures and customer service standards.
- Implemented best practices for cocktail preparation, improving consistency in drink quality.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
5 Years
03.2020 - 03.2025
5 Years
Bartender
Fratellos Res | Laconia, NH
03.2020 - 03.2025
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Implemented sustainable practices, reducing waste by introducing reusable straws and biodegradable napkins.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
28 Years 11 Months
02.1990 - 01.2019
28 Years 11 Months
Household Repairs and Furniture Repair
Self | Swanzey, NH
02.1990 - 01.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
14 Years 5 Months
07.1976 - 12.1990
14 Years 5 Months
United States Army
U.S.government | United States, Europe/Iraq
07.1976 - 12.1990
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects. .Senior non commissioned officer/ Platoon sergeant in charge of 70 men , responsible for training for combat
Education
High School Diploma
Douglas Byrd Senior High | Fayetteville, NC | 06.1976
Skills
Strong multitasking
Customer service
Highly reliable
Team player attitude. Home owner and business skill to include but not limited to plumbing repaired
stopping leaks
repair pipes
replace toilet
stop leaking toilet
Timeline
Bartender
Lake Estates on Winnesquam
04.2025 - 12.2025Read more
Bartender
Fratellos Res
03.2020 - 03.2025Read more
Household Repairs and Furniture Repair
Self
02.1990 - 01.2019Read more
United States Army
U.S.government
07.1976 - 12.1990Read more
Douglas Byrd Senior High - High School Diploma,
Read more