Michael Lutz
Clyde,NC
Summary
Skilled Sales Specialist bringing expertise in operations and project management. Helps achieve goals by coordinating resources, schedules and team members to meet demands. Seeks every opportunity to improve operations and team performance.
Overview
18
18
years of professional experience
Work History
Southeast Senior Specialist
Actionlink
07.2016 - Current
- Coach and train retail sales consultants and other specialists on Sony products
- Manage store inventory levels
- Sell and educate customers on Sony products
- Maintain functionality of live displays
- Administrate merchandizing and product placement
- Complete daily sales/inventory reports
- Utilize SRAM reports to better train the specialists.
Retail Sales Consultant
AT&T Mobility
09.2015 - 07.2016
- Greeted customers and determined service needs
- Sold mobile devices, internet, television, and home security services
- Explained various plans and packages available to meet customers’ needs
- Reviewed entire bill to assure complete understanding of charges
- Operated cash register to total and receive cash / credit payments
- Troubleshot devices and services
- Performed opening and closing duties – counted cash drawer, kiosk, and inventory
- Stocked and merchandized new products according to planograms.
Mobile Sales Specialist/ Home Theater Lead
Best Buy
07.2006 - 09.2015
- Sold products and services provided by AT&T, T-Mobile, Sprint, and Verizon
- Greeted customers, assisted with product selection, and processed payments
- Supervised and trained sales consultants.
Education
Major: Finance -
Western Carolina University
Cullowhee, NC01.2010
Gaston College
Dallas, NC01.2007
Bessemer City High School
Bessemer City, NC01.2006
Skills
Over seventeen years of experience in sales and customer service
High-level competency with computer/mobile operating systems and programs
Strong communication, creative problem-solving, and troubleshooting skills
Excellent coaching, training, and merchandizing skills
Customer Relations
Analytical Thinking
Documentation Management
Technical communication
Quality Assurance
Qualifications Summary
Self-motivated and dedicated professional, looking for the opportunity to utilize my experience to advance my career in sales management.
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
Timeline
Southeast Senior Specialist
Actionlink
07.2016 - Current
Retail Sales Consultant
AT&T Mobility
09.2015 - 07.2016
Mobile Sales Specialist/ Home Theater Lead
Best Buy
07.2006 - 09.2015
Major: Finance -
Western Carolina University
Gaston College
Bessemer City High School