Michael Lykins
Ferndale,WA
Summary
Motivated Therapeutic Recreation student with years of experience participating in therapeutic forms of recreation poised to put that lived experience into practice and better the lives of others. Resourceful in building programs with varied methodologies geared to individuals' abilities and specific needs. Committed to boosting progress and goal attainment by closely observing participants' responses, progress and outcomes to adjust activities for changing demands.
Overview
7
7
years of professional experience
Work History
Customer Resolution Specialist
T-Mobile
03.2018 - 09.2022
- Collaborated with cross-functional teams to resolve customer complaints and drive customer experience.
- Identified and assessed customer's needs quickly and accurately.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Generated ad-hoc reports to evaluate specific business requirements.
Solution Center Specialist
T-Mobile
03.2016 - 03.2018
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
T-Mobile
04.2015 - 03.2016
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Recreation Management And Leadership
Western Washington University
Bellingham, WA12-2025
Associate of Arts - General Studies
Whatcom Community College
Bellingham, WA12.2014
Skills
- Problem-solving aptitude
- Process improvement
- Goal setting
- Time management
- Effective communication
- Cross-functional collaboration
Timeline
Customer Resolution Specialist
T-Mobile
03.2018 - 09.2022
Solution Center Specialist
T-Mobile
03.2016 - 03.2018
Customer Service Representative
T-Mobile
04.2015 - 03.2016
Bachelor of Arts - Recreation Management And Leadership
Western Washington University
Associate of Arts - General Studies
Whatcom Community College
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