Michael M. Abraha
Seattle,WA
Summary
Dedicated and results-driven professional seeking to leverage strong leadership, organizational, and customer service skills in a dynamic environment. Committed to fostering positive relationships, with people of all backgrounds, to optimize collaborative performance, and contributing to community growth.
Overview
10
10
years of professional experience
Work History
Property Manager / Supervisor
Seattle Housing Authority
Seattle, WA
01.2023 - Current
- Oversee daily operations of mixed-income (market-rate and subsidized) housing properties, ensuring compliance with housing policies and regulations.
- Ensure that guidance and support is provided to 5+ employees for daily tasks and operations and to support them in their advancement and development in their roles.
- Regularly assesses employee performance and provides constructive feedback for performance improvement for themselves, team collaboration and daily tasks.
- Lead and facilitate race and social justice community initiatives to provide equitable practices and partner with service providers to support resident success and well-being.
- Demonstrates cultural competency and sensitivity to the needs of diverse groups of individuals regardless of cultural background, age, gender, immigrant and refugee status, literacy skill level or disability.
- Monitor compliance regulations and requirements for optimal jobs performance and overall success of work environment.
- Conduct property and facility inspections to maintain safety, quality, and cleanliness standards.
- Manage lease enforcement and tenant relations to promote positive, stable communities.
- Assist in developing and implementing operational procedures to enhance efficiency and community growth.
Assistant Property Manager
Seattle Housing Authority
Seattle, WA
01.2019 - 01.2023
- Supported Property Manager in the administration of housing operations for over (250+) residential units.
- Processed rent payments, managed accounts receivable, and maintained accurate financial records.
- Coordinated maintenance requests and created work orders to ensure timely repairs and tenant satisfaction.
- Provided high-quality customer service by addressing tenant inquiries and resolving issues promptly.
- Worked with diverse groups of people with various ethnic, cultural and religious backgrounds.
- Assisted with parking equipment maintenance and general facility upkeep.
- Ensured compliance with property regulations and company procedures.
- Effective relationship building with community members, partners, and stakeholders to foster a healthy and collaborative work environment.
Human Services Coordinator
City of Seattle
01.2016 - 01.2019
- A Human Services Coordinator for the Child Care Nutrition Program, who supported, onboarded and mentored licensed childcare providers and school program sites for them to ensure children were being served healthy, nutritious meals daily and to strengthen our communities through food access and food equity.
- Developed and facilitated initial onboarding curriculum and application processes for new and returning program participants.
- Created effective training and coaching opportunities for providers to learn more effective ways to establish healthy nutrition practices within their programs.
- Ensured all participants are following Federal and State Program requirements and WAC licensing regulations.
- Maintained case files and record reporting to track and measure program participant outcomes.
- Effective relationship building with community partners and stakeholders to foster a healthy and collaborative work environment.
- Demonstrated cultural competency and sensitivity to the needs of individuals who are considered vulnerable populations.
- Lead facilitator for the Race and Social Justice Initiative and helped create a more culturally responsive work environment that enhanced and implemented racial equity and social justice practices in daily work.
Education
Business Marketing - Transfer Program
Seattle Central College
Seattle, WA01-2016
High School Diploma - undefined
Ballard High School
Seattle, WA01-2011
Skills
- Property & Tenant Management
- Customer Service & Communication
- Conflict Resolution & Lease Enforcement
- Financial Recordkeeping & Rent Collection
- Maintenance Coordination
- Community Engagement
- Microsoft Office Suite (Word, Excel, Outlook)
- Highly Organized, Reliable, and Detail-Oriented
Timeline
Property Manager / Supervisor
Seattle Housing Authority
01.2023 - Current
Assistant Property Manager
Seattle Housing Authority
01.2019 - 01.2023
Human Services Coordinator
City of Seattle
01.2016 - 01.2019
High School Diploma - undefined
Ballard High School
Business Marketing - Transfer Program
Seattle Central College