Michael MacDonald
Mashpee,MA
Summary
Dynamic and results oriented General Manager with over 25 years experience in the hospitality industry.
Diligent General Manager with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
General Manager
Three Seasons Resort
05.2023 - Current
- General Manager of a 59 key beachfront resort
- Responsible for Forecasting, budget creation, scheduling and overall operations
- Leader of two on-site F&B outlets
- Responsible for daily revenue management
- Manage and support on-site staff
- Perform daily site inspections of entire property
- Manage and maintain housing for 45 international students
General Manager
Holiday Inn
04.2017 - 05.2023
- Tour all areas of the hotel regularly and communicate relevant information to department heads
- Prepared monthly executive summary for ownership
- Daily forecasting of revenue and expenses
- Monthly P&L review with ownership
- Responsible for oversight of $170,000 restaurant renovation
- Consistently monitoring the performance of team members and provided feedback, coaching and recognition to ensure standards are exceeded
- Property was in the red zone for GSS within 12 months the property exceeded brand average by 4%
- Updated and maintained QA SOPs to ensure the hotel was ready for annual unannounced audits
General Manager
TownePlace Suites Marriott Hotel
05.2015 - 04.2017
- Prepared and presented to the executive committee and ownership the annual operating budget
- Crucial daily duties included weekly forecasting, scheduling and operating summaries
- Implemented a comprehensive training program to include a focus on guest satisfaction and also an understanding of all functions related to the PMS system
- Improved guest scores by 11.5% YOY and exceeded the brand average by over 10%
General Manager
The Kelley House
04.2013 - 05.2015
- General Manager of a 272 year old boutique hotel listed on the National Historic Hotel Registry
- Leader of Food & Beverage operations for a 150 seat pub
- Managed and maintained housing for 110 seasonal staff members
- Monthly call with ownership to review the P&L as well as guest satisfaction scores
- Developed and implemented annual hotel operating budget
- Hosted the White House communication staff and US Secret Service
- Worked closely with the deputy director of the Secret Service to ensure a seamless presidential visit
- Attended and hosted Edgartown Chamber of Commerce events
Dual Resort General Manager
Vacation Resorts International
06.2008 - 04.2013
- General Manager of two oceanfront resorts on Cape Cod with a total of 116 keys
- Responsible for all aspects of resort operations
- Prepared yearly operating budget for both properties
- Submitted monthly property and financial reports to the Vice President of Operations
- Successfully prepared quarterly and annual reports to the board of directors for review
- Provided oversight and direction of yearly capital renovations which included a $4,200.000 multi resort renovation
General Manager
Courtyard by Marriott
03.2006 - 06.2008
- Daily focus on all hotel operations, accounts receivable and accounts payable for a 120 room hotel
- Prepared and presented to hotel ownership operating budgets which were successfully implemented upon completion and approval
- Wrote monthly executive summary and submitted to the executive committee and ownership
- Passed QA inspections with a green designation
- Took the lead on hiring, training, coaching and mentoring
Education
Associate's degree - Business Management
05.1993
Skills
- Sales
- Guest services
- Guest relations
- Restaurant experience
- Financial acumen
- Revenue Management
- Financial Analysis
- Sales Management
- Financial Report Writing
- Operations Management
- Profit & Loss
- Management
- Forecasting
- Financial Management
- Payroll
- Remodeling
- Accounts Payable
- Strategic Planning
- Budgeting
- Office Management
- Pricing
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Certification
- Marriott Certified General Manager
- Certified IHG General Manager
- VRI Certified General Manager
Timeline
General Manager
Three Seasons Resort
05.2023 - Current
General Manager
Holiday Inn
04.2017 - 05.2023
General Manager
TownePlace Suites Marriott Hotel
05.2015 - 04.2017
General Manager
The Kelley House
04.2013 - 05.2015
Dual Resort General Manager
Vacation Resorts International
06.2008 - 04.2013
General Manager
Courtyard by Marriott
03.2006 - 06.2008
Associate's degree - Business Management
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