Ukiah Rasler

'ULU Ocean Grill, Four Seasons Resort Hualalai.

Kailua-Kona, HI.

• Supported the service team in a high-volume, fine-dining environment, ensuring seamless guest experiences in alignment with Four Seasons’ five-star standards.
• Assisted with food running, table maintenance, and resetting to maintain an efficient service flow and cleanliness throughout service hours.
• Anticipated guest needs, and responded promptly to requests, enhancing guest satisfaction and contributing to consistently high service ratings.
• Collaborated with servers, hosts, and kitchen staff to ensure the timely delivery of food and beverages while upholding presentation and quality standards.
• Maintained detailed knowledge of menu items and ingredients to effectively support service staff and answer basic guest inquiries.

• Delivered fast, friendly service in a high-traffic, quick-service restaurant, ensuring a clean and welcoming environment for guests.
• Prepared and served food and beverages, including signature ice cream treats, while adhering to strict food safety and quality standards.
• Handled cash, processed transactions accurately using POS systems, and maintained a positive attitude during peak hours.
• Worked collaboratively with team members to meet operational goals and improve customer satisfaction.
• Maintained cleanliness and organization in dining and prep areas, contributing to smooth daily operations and health compliance.