Shanille Mascarenas
Rio Rancho,NM
Summary
Dynamic and dedicated Server Assistant at Levy Restaurants, recognized for exceptional customer service and maintaining cleanliness standards. Leveraged strong multitasking and problem-solving skills to enhance guest experiences during high-pressure events, ensuring a welcoming atmosphere and efficient service. Committed to fostering team collaboration and delivering a memorable experience.
Overview
2
2
years of professional experience
Work History
Server Assistant
Levy Restaurants
Albuquerque, NM
08.2023 - Current
- Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Improved customer satisfaction with quick and attentive response to inquiries and needs.
- Enhanced dining experience by ensuring timely setup and cleanliness of tables.
- Promoted welcoming atmosphere, greeting guests upon arrival and assisting with seating arrangements.
Education
Bachelor of Arts - Human Resources Management
University of New Mexico
Albuquerque, NMHigh School Diploma -
V.sue Cleveland High School
Bernalillo, NM05.2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Safe food handling
- Team collaboration
- Food safety practices
- POS operation
- Positive and professional
- Reliable and responsible
- Warm and friendly
Languages
American Sign language
Limited Working
Timeline
Server Assistant
Levy Restaurants
08.2023 - Current
Bachelor of Arts - Human Resources Management
University of New Mexico
High School Diploma -
V.sue Cleveland High School