Michael MacDonald
Kinross,MI
Summary
Dynamic sales professional with a strong background in training and mentoring teams. Expertise in project coordination and customer service excellence, leading to improved client satisfaction and streamlined operations.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Inside Sales/Special Order Desk
Lock City Home Center
Sault Ste Marie, MI
06.2020 - Current
- Cultivated strong client relationships to identify needs and preferences.
- Delivered training and support to new team members on sales processes and tools.
- Resolved customer inquiries promptly, improving service quality and responsiveness.
- Supplied customers with detailed product information, pricing, and availability.
Yard Worker
Whiskey River
Rudyard, MI
04.2019 - 12.2019
- Operated machinery to move materials around the yard efficiently.
- Maintained cleanliness of the yard and surrounding areas.
- Assisted in loading and unloading supplies for daily operations.
- Organized materials in designated storage areas for easy access.
Lead Installer/Head of Systems Maint.
The Sprinkler Man Inc
Cleveland, OH
03.2000 - 08.2002
- Installed irrigation systems for residential and commercial properties.
- Coordinated project timelines and schedules with clients and team members.
- Trained junior installers on best practices and safety protocols.
- Conducted site assessments to determine installation requirements and challenges.
- Maintained tools and equipment to ensure optimal performance during installations.
- Collaborated with suppliers to source quality materials for projects.
- Managed a team of installers by providing guidance on tasks completion status, deadlines.
- Demonstrated proper use of equipment to reduce accidents and meet health and safety requirements.
Corrections Officer/RUO E-10
Michigan Dept Of Corrections
Kincheloe, MI
08.2002 - 04.2012
- Supervised inmate activities and maintained order within the facility.
- Conducted regular safety inspections and ensured compliance with regulations.
- Managed inmate records and documented daily activities accurately.
- Monitored security systems and responded to alarms promptly.
- Assisted in conflict resolution among inmates and staff to maintain peace.
- Trained new officers on procedures and safety protocols effectively.
- Participated in emergency response drills to enhance preparedness.
- Collaborated with mental health professionals to support inmate well-being.
- Responded quickly and appropriately to emergency situations that may arise within the facility.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Maintained daily logs of shift activity.
Education
Some College (No Degree) - Corrections/Law enforcement
Lake Superior State Univ
Sault Ste. Marie, MISkills
- Client relationship management
- Sales training
- Product knowledge
- Process optimization
- Installation techniques
- Project coordination
Certification
- Corrections Certificate
Affiliations
- United States Airforce Veteran
- Kinross Twp Election Committee
- Former Delegate for Chippewa County Republican Party
Timeline
Inside Sales/Special Order Desk
Lock City Home Center
06.2020 - Current
Yard Worker
Whiskey River
04.2019 - 12.2019
Corrections Officer/RUO E-10
Michigan Dept Of Corrections
08.2002 - 04.2012
Lead Installer/Head of Systems Maint.
The Sprinkler Man Inc
03.2000 - 08.2002
Some College (No Degree) - Corrections/Law enforcement
Lake Superior State Univ