Michael Macht
Morrow,OH
Summary
An experienced leader in field service, training, and management seeking his next challenge. I have hired and managed teams with 20+ members, taking responsibility for their training and growth. I have been responsible for developing curriculum and training materials for field service and sales teams, as well as hands on training and evaluation. I have extensive experience installing, maintaining, and training on complex equipment, including additive manufacturing (3D Printing), robotics and large-scale capital equipment.
Overview
19
19
years of professional experience
Work History
Senior Field Service Engineer II
Carbon 3
01.2018 - Current
- Responsible for training new engineers on installation, maintenance and troubleshooting of high end, top tier additive manufacturing equipment
- Serviced a fleet of over 2,000 3d Printers worldwide, requiring extensive travel and independent reliance
- Checked team member performance and quality of work against established standards.
- Created and implemented maintenance program to maintain operational efficiencies and reduced downtime.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality and conformance.
- Acted as main point of contact in matters relating to client concerns and needs.
Field Service Engineer Team Lead
EOS of North America
03.2015 - 01.2018
- Trained, onboarded, and mentored field service engineers to working high end metal 3d printers
- Recognized as the US expert on multiple systems and relied on by German headquarters as a liaison for US operations
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Systems Field Service Engineer / Trainer
Parata
01.2011 - 03.2015
- Developed and produced training material and facilitated classroom training on multiple systems
- Created a curriculum and developed a service team to maintain and aging fleet while installing a new system to phase out the previous units
- Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
- Conducted training classes for employees and customers on features and operation of products, client tools and processes.
Sales Manager
Nortel Networks
04.2004 - 12.2010
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Tracked monthly sales to generate reports for business development planning.
- Maintained professional network of potential clients and business opportunities.
- Coached and mentored team members to build sales and negotiation skills.
- Acted as main point of contact in matters relating to client concerns and needs.
Skills
- Field Service
- Key Customer Relations
- Curriculum Development
- Problem Resolution
- Management
- On-Site Support
- Goal Setting
- Team Building
- Onboarding and Orientation
- Hiring and Training
- Project Planning
- Employee Coaching and Motivation
- Scheduling and Coordinating
- Performance Evaluations
- Workforce Management
Contact Info
ParataMacht
PHONE: , 386-801-6615
WEBSITE: https://www.linkedin.com/in/michael- macht-60798aab/
EMAIL: Michaelmacht77@gmail.com
Timeline
Senior Field Service Engineer II
Carbon 3
01.2018 - Current
Field Service Engineer Team Lead
EOS of North America
03.2015 - 01.2018
Systems Field Service Engineer / Trainer
Parata
01.2011 - 03.2015
Sales Manager
Nortel Networks
04.2004 - 12.2010