Michael Mack

1 year worked in deburring

• grinding and painting various pump parts, sand blasting to ensure proper cosmetic for parts.

shipping and receiving for 22 years

• palletize parts and secure for proper shipping
• prepare bill of ladings to ensure proper shipping
• coordinate export documents for shipments going out of the country
• manage inventory to ensure all parts are accounted for
• manage shipments from ITT-WV-Pro location; provide packing list/shipping instructions
• manage receiving goods- ensure items are received, inspected, counted toe ensure accuracy
• work with customer service rep. to resolve and assist in customer request for certain shipping preference
• manage and coordinate with CSR regarding (RMA's) Return Merchandise Allowances

Manage warehouse

• include a large amount of finish parts and rough castings to ensure count accuracy
• manage cycle counts to ensure proper inventory are accounted for
• coordinate with facility manager regarding monthly shipments expected to ship within the monthly financials
• coordinate with salesman to arrange to have new/sample parts returned/picked up from the customers
• work collaboratively with CSR's and production to ensure shipments are shipped on time.

• Analyzed customer financial information and determined appropriate payment plans.
• Developed strategies for collecting overdue payments while preserving customer relationships.
• Conducted skip tracing to locate debtors who had changed address or employment status without notifying creditors.
• Interacted with customers via phone conference to collect outstanding debt and seek to provide a financial solution to mitigate future delinquencies.

• Consulted with families of deceased to make funeral arrangements.
• Completed and filed all necessary legal documentation quickly and accurately.
• Prepared deceased for final burial and viewing.
• Advised families regarding funeral arrangements
• Communicated with funeral attendees to provide information and facilitate organized services.
• Led and directed funeral and graveside services.