Michael MacWilliams

• Coordinated delivery schedules to align route timing with customer availability and orchard dispatch needs.
• Communicated order updates clearly to customers, drivers, and internal teams.
• Monitored delivery status to resolve delays and maintain service expectations.
• Documented shipment details accurately to support order tracking and issue resolution.
• Assisted with route planning to improve delivery efficiency and daily workflow.

• Served high customer volumes during special events, nights, and weekends.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
• Processed cash, card, and tab payments accurately during fast-paced service.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.

• Managed multiple station orders during peak service to maintain timely kitchen flow.
• Adjusted cooking priorities based on ticket volume and ingredient availability.
• Increased ticket turnover rate by quickly adapting to changing priorities and multitasking effectively.
• Strengthened teamwork within the kitchen by providing assistance to other stations as needed during peak hours.

Accredited by AACSB International

• Relevant Coursework: Small Business Management, Business and Society, Strategic Management, Managerial Economics, Managerial Accounting, Financial Management, Supply Chain and Operations Management, Human Resource Management