Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Michael Maenza

Fort Myers

Summary

Dynamic Senior Sales Associate with extensive experience at Reece Builders, demonstrating expertise in customer relationship management and innovative sales strategies. Recognized for enhancing client satisfaction through proactive communication and effective follow-up. Proven ability to mentor teams and drive sales growth while adeptly resolving conflicts to meet business objectives. Committed to leveraging skills to further enhance customer engagement and contribute to organizational success.

Overview

9
9
years of professional experience

Work History

Senior Sales Associate

Reece Builders
Ft Myers
06.2023 - Current
  • Provided personalized service to build relationships with customers.
  • Developed key customer relationships to increase sales.
  • Ensured efficient coordination for timely customer deliveries.
  • Performed regular follow-ups with clients to ensure satisfaction with purchases.
  • Listened to customer needs to identify and recommend best products and services.
  • Maintained accurate records of customer interactions and transactions.
  • Negotiated deals and handled complaints or objections.
  • Collaborated with team members to develop effective sales plans.
  • Resolved customer complaints promptly and efficiently.
  • Recruited, hired and trained new hires to optimize profitability.

Senior Sales Associate

Xando Solar and Roofing
Ft Myers
07.2022 - 02.2024
  • Provided accurate information about products, prices and services.
  • Developed trusting relationships with customers by making personal connections.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Assessed customer needs to provide assistance and information on product features.
  • Demonstrated product features and benefits for customers' needs.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Computed purchases and received and processed cash or credit payment.
  • Recruited, trained and mentored sales team members, offering continuous support for professional development.
  • Conducted monthly sales meetings to review performance, discuss best practices, and set goals.

Sales Associate

Naples Mazda Www.naplesmazda
Naples
10.2021 - 06.2022
  • Assisted customers with product selection, sizing and styling.
  • Identified needs of customers promptly and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Attended weekly team meetings to review performance goals and objectives.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Conducted product demonstrations to highlight features and benefits.

Senior Sales Associate

Naples Nissan
Naples
03.2019 - 08.2021
  • Provided personalized service to build relationships with customers.
  • Maintained accurate records of customer interactions and transactions.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Negotiated deals and handled complaints or objections.
  • Advised customers on the latest product features and benefits.
  • Generated new business opportunities through cold calling campaigns.
  • Resolved customer complaints promptly and efficiently.
  • Assisted customers in selecting appropriate products or services for their needs.
  • Recruited, hired and trained new hires to optimize profitability.

Assistant Superintendent

Core Construction Services
Sarasota
03.2016 - 01.2019
  • Oversaw daily work of team using knowledge of local and national building codes for construction areas.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Maintained safe work site by implementing safety requirements and good housekeeping regulations.
  • Coordinated installation activities for projects to promote smooth workflow and achieve quality standards.
  • Reviewed project proposals, estimates, schedules and contracts related to the project.
  • Monitored work progress to ensure compliance with building codes, safety regulations and quality standards.
  • Developed strategies for cost control, scheduling, quality assurance and problem solving.
  • Supervised staff including subcontractors and laborers on assigned projects.
  • Resolved conflicts between contractors or between contractor and client efficiently and professionally.

Education

High School Diploma -

Florida Atlantic University
Boca Raton, FL
06-2014

Skills

  • Customer relationship management
  • Sales strategies
  • Product knowledge
  • Follow-up communication
  • Team collaboration
  • Employee training
  • Adaptability
  • Problem solving
  • Process transactions
  • Attention to detail
  • Building rapport

Affiliations

  • Fishing
  • Golf
  • Travel
  • Tennis

Timeline

Senior Sales Associate

Reece Builders
06.2023 - Current

Senior Sales Associate

Xando Solar and Roofing
07.2022 - 02.2024

Sales Associate

Naples Mazda Www.naplesmazda
10.2021 - 06.2022

Senior Sales Associate

Naples Nissan
03.2019 - 08.2021

Assistant Superintendent

Core Construction Services
03.2016 - 01.2019

High School Diploma -

Florida Atlantic University

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