Michael Majors
Lancaster,USA
Summary
Detail-oriented Mortgage Servicing professional with extensive experience in loan onboarding, administration, and compliance. Proven track record of enhancing servicing accuracy and client satisfaction while ensuring adherence to regulatory standards. Expertise in collaborating with cross-functional teams to deliver timely resolutions in high-volume environments.
Overview
15
15
years of professional experience
Work History
Loan Processor
PennyMac Financial Services
Carrollton, Texas
03.2026 - Current
- Reviewed loan applications for accuracy and completeness, ensuring all documentation met standards.
- Coordinated communication between clients and underwriting teams to ensure timely loan processing.
- Processed loan documentation using internal software systems, contributing to efficient workflow.
- Maintained compliance with regulatory requirements throughout entire loan processing cycle.
- Collaborated with team members to streamline workflow processes, enhancing overall loan processing efficiency.
- Submitted loan applications to underwriting department for thorough review and approval.
- Analyzed initial client documentation to structure and submit comprehensive loan packages.
Lending Specialist
FranFund
Fort Worth, TX
05.2025 - 08.2025
- Evaluate creditworthiness of individuals seeking loans.
- Evaluate loan applications, ensuring compliance and accuracy.
- Determine the borrower’s ability to meet debt obligations.
- Evaluated loan applications through in-depth financial analysis, resulting in precise risk assessments and informed lending decisions.
- Provide tailored lending solutions, enhancing client satisfaction.
- Conduct financial analysis, supporting informed decision-making.
- Communicated with clients to ensure seamless lending experience and address inquiries.
- Performed loan boarding, loan administration and importing loan data into the servicing system and ensuring accuracy across all loan attributes.
Operations Manager
Brownstone Associates
Grand Prairie, TX
01.2021 - 02.2024
- Implemented cost-saving software that contributed to reduced operational expenses.
- Streamlined budget analysis processes, leading to noticeable improvements in cost management and enhanced financial reporting accuracy.
- Monitored budgets and payroll, ensuring financial accuracy.
- Coordinated cross-functional teams to optimize operational workflows, resulting in improved project efficiency.
- Managed client databases, optimizing project tracking processes.
- Analyzed client invoicing patterns to identify discrepancies, significantly reducing billing errors and improving client satisfaction.
- Streamlined HR tasks to improve team efficiency and communication.
Funding Coordinator
Solera, Inc
Irving, TX
08.2022 - 01.2023
- Executed contract funding transactions, adhering to compliance standards and service protocols. with precision, ensuring compliance with regulations and enhancing service quality for customers.
- Process contract funding to ensure compliance and high service standards.
- Review and verify loan documents for accuracy and completeness.
- Verified loan applications and closing documents meticulously for accuracy and compliance, reducing processing time and risk.
- Analyze credit reports and financial statements to assess risk.
- Reviewed documentation rigorously to ensure data integrity, leading to significant reductions in processing errors and improved efficiency.
- Identify potential fraud to protect company interests.
- Implemented fraud detection strategies that mitigated risks and safeguarded company assets through thorough research and analysis.
Customer Advocate / Loan Processor
Freedom Mortgage
Mount Laurel, NJ
01.2022 - 07.2022
- Interview applicants, analyze financial data for creditworthiness assessment.
- Analyzed credit to assess borrower's ability to meet debt obligations, contributing to informed lending decisions.
- Analyzed client financial profiles to optimize loan offerings, leading to improved approval rates and heightened customer satisfaction.
- Compiled accurate loan documents, ensuring compliance and enhancing client satisfaction.
- Coordinate with clients and sales teams for timely loan processing.
- Coordinated with internal servicing teams and external vendors to achieve timely resolutions, documenting actions and outcomes in Black Knight systems.
- Partnered with underwriting teams to streamline communication, enhancing the efficiency of loan approvals and fostering a supportive work environment.
- Maintained comprehensive records of loan applications, ensuring compliance with regulations and achieving marked improvements in processing accuracy.
- Ensured default management servicing actions complied with regulatory and investor requirements.
Mortgage Underwriter
Homepoint
Ann Arbor, MI
11.2020 - 06.2021
- Analyze borrower financials to determine creditworthiness, ensuring thorough document review.
- Evaluate mortgage applications, ensuring compliance with regulations and accurate risk assessment.
- Conducted thorough reviews of financial documents, ensuring completeness and accuracy, which significantly reduced errors in loan approvals.
- Utilized automated systems for precise underwriting, facilitating informed loan decisions.
- Streamlined the loan reconciliation process, improving accuracy and reducing processing time, which enhanced operational efficiency.
- Reviewed and confirmed property taxes, hazard insurance, and flood insurance details for compliance.
- Collaborated with departments to streamline loan processes, resulting in improved transaction efficiency.
- Coordinated with processing, funding, and closing teams to facilitate seamless transactions, enhancing client satisfaction and ensuring timely closings.
Loan Documentation Specialist
Wells Fargo
Irving, TX
03.2019 - 11.2020
- Analyzed credit reports and financial statements, enabling accurate risk assessment and informed decision-making for loan approvals.
- Analyze credit to determine the borrower’s ability to meet debt obligations.
- Streamlined loan documentation processes, enhancing compliance and reducing processing time, leading to noticeable gains in customer satisfaction.
- Reviewed documents for accuracy and completeness, safeguarding data integrity.
- Identified potential fraud risks to minimize exposure and protect organizational assets.
- Analyzed funding packages for compliance with policies and guidelines, supporting risk management.
- Coordinated with stakeholders to ensure efficient document processing.
- Communicated effective solutions to customer inquiries to enhance engagement.
Senior Mortgage Processor
JPMorgan Chase & Co.
Lewisville, TX
07.2011 - 07.2018
- Evaluate borrower profiles to determine eligibility for loan modifications, enhancing customer retention and reducing foreclosure risks.
- Assess loan modification eligibility to prevent foreclosures, enhancing customer retention.
- Modify loan terms, including interest rates and loan duration, to suit client needs.
- Conduct credit checks and income verification, ensuring accurate loan assessments.
- Analyze debt-to-income ratios to inform loan modification decisions.
- Analyze credit to determine the borrower’s ability to meet debt obligations.
- Analyzed payment histories to assess borrower compliance and identify issues, delinquency codes, and servicing notes to identify root causes of default and required servicing actions.
- Executed loan modifications by adjusting terms and rates, leading to measurable improvements in borrower satisfaction and financial stability.
- Foster collaboration with clients to achieve mutually beneficial loan solutions.
- Utilized Black Knight MSP to review and service mortgage loans across current, early, and late-stage delinquency portfolios, ensuring data accuracy and compliance.
- Provided backup support to team members by independently navigating Black Knight systems to resolve servicing issues efficiently.
- Ensured accurate escrow balance transfers and resolved discrepancies.
- Partnered with cross-functional teams to enhance loan processing workflows, improving turnaround times for client requests.
- Streamlined loan modification assessments, resulting in increased borrower satisfaction and retention rates.
Education
High School Diploma -
Wilmer-Hutchins High School
Dallas, TX03-1992
Skills
- Closing and loan administration
- Loan servicing
- Credit assessment
- Risk assessment
- Financial compliance
- Regulatory compliance
- Loan data management
- Document management
- Escrow account management and attention to detail
- Loss mitigation
- Process optimization
- Sales software expertise
- Client management
- Virtual collaboration
Interview Availability
48 Hour Prior Notice
Gap Reason
02/01/24, 05/01/25, Actively Looking for better Opportunity
Timeline
Loan Processor
PennyMac Financial Services
03.2026 - Current
Lending Specialist
FranFund
05.2025 - 08.2025
Funding Coordinator
Solera, Inc
08.2022 - 01.2023
Customer Advocate / Loan Processor
Freedom Mortgage
01.2022 - 07.2022
Operations Manager
Brownstone Associates
01.2021 - 02.2024
Mortgage Underwriter
Homepoint
11.2020 - 06.2021
Loan Documentation Specialist
Wells Fargo
03.2019 - 11.2020
Senior Mortgage Processor
JPMorgan Chase & Co.
07.2011 - 07.2018
High School Diploma -
Wilmer-Hutchins High School