Michael Maldonado
Jacksonville
Summary
I am an organized and motivated individual who is eager to utilize my time management, organizational, and administrative skills across diverse settings. I am seeking entry-level opportunities to enhance my abilities while contributing to company growth and development.
Overview
6
6
years of professional experience
Work History
Front Desk/Tech Assistant
Insite Radiology
Jacksonville
04.2025 - Current
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Supported radiology staff with administrative tasks and patient scheduling, enhancing workflow efficiency.
- Managed electronic medical records and ensured data accuracy for patient information.
- Prepared examination rooms and maintained radiology equipment to ensure optimal functionality for patient care.
- Supported imaging processes by preparing patients and explaining procedures clearly.
- Addressed customer complaints via phone or email, improving patient satisfaction and service response time.
- Trained new staff on office procedures and use of medical software systems.
UNF Ethics Camp Counselor
University of North Florida
Jacksonville
07.2025 - 08.2025
- Integrated ethics and moral discussions into daily activities, encouraging campers to reflect on values and decision-making.
- Collaborated with staff to design and implement engaging camp activities, fostering a positive environment for campers.
- Engaged children in diverse activities, including arts and crafts, sports, and ethics-learning games, while ensuring a safe and supportive atmosphere.
- Supervised campers during activities and ensured safety protocols were followed.
Shift Leader
Crumbl
Jacksonville
07.2021 - 07.2025
- Resolved customer inquiries, orders, and complaints efficiently to enhance satisfaction.
- Addressed customer complaints promptly with professionalism and courtesy.
- Held team members accountable during shift by effectively coaching to improve performance.
- Fostered positive work culture through team building activities and encouraging interactions.
- Complied with company standards and policies, setting an example for team members.
- Managed store closing procedures to ensure safety and security.
- Created work schedules for employees based on their availability and needs of the business.
- Oversaw inventory management and implemented loss prevention measures in compliance with company guidelines.
Assistant to CEO
Northside Coalition of Jacksonville
Jacksonville
03.2022 - 08.2022
- Coordinated community outreach programs to enhance resident engagement.
- Facilitated communication between team members and external partners to ensure alignment.
- Created informational materials to increase awareness of community resources.
- Researched local issues to inform program development and policy recommendations.
- Answered incoming calls, responded to emails, faxes and other inquiries from local residents and other nonprofit organizations.
Front Service Clerk
Publix
Jacksonville
02.2020 - 06.2021
- Greeted customers warmly, ensuring a positive shopping experience.
- Assisted customers with purchases by handling heavy items, processing payments, and efficiently bagging items.
- Ensured secure payment transactions for customer satisfaction.
- Provided support by carrying packages and securing customer purchases in vehicles, enhancing satisfaction.
- Monitored self-checkout systems and provided assistance or intervention.
- Removed trash, swept, and mopped floors for a professional appearance.
Education
Bachelor of Arts - Political Science
University of North Florida
Jacksonville, FL08-2025
High School Diploma -
Douglas Anderson School of The Arts/Duval MycroSchool
Jacksonville, FL01-2022
Skills
- Customer Service
- Knowledge of computers, apps, and software in school, retail, and medical facilities
- Work Delegation
- Team Player
- Verbal Communication
- Punctual and Dependable
- Superior Work Ethic
Timeline
UNF Ethics Camp Counselor
University of North Florida
07.2025 - 08.2025
Front Desk/Tech Assistant
Insite Radiology
04.2025 - Current
Assistant to CEO
Northside Coalition of Jacksonville
03.2022 - 08.2022
Shift Leader
Crumbl
07.2021 - 07.2025
Front Service Clerk
Publix
02.2020 - 06.2021
Bachelor of Arts - Political Science
University of North Florida
High School Diploma -
Douglas Anderson School of The Arts/Duval MycroSchool