Michael Malfavon
El Cajon,CA
Summary
Accuracy-focused banking professional experienced in cash handling, transaction management and fraud prevention. Promotes bank products and services to drive revenue and customer loyalty. Persuasive communicator analytical in solving customers' problems. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Teller
Wells Fargo
Del Mar, CA
04.2022 - Current
- Maintained confidentiality of bank records and client information.
- Built and maintained client relationships through quality, personalized interactions.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Adhered to financial services security and audit procedures.
- Directed specific questions to appropriate branch personnel.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Verified amounts and integrity of every check or funds transfer.
Crew Member/Lead Cashier
Jack in the Box
El Cajon, CA
03.2018 - 02.2020
- Trained new team members in cash register operation, stock procedures and customer services.
- Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
- Kept customer and food preparation areas clean and well-organized.
- Served orders to customers at windows, counters and tables.
- Cleaned food preparation areas, cooking surfaces and utensils.
- Prepared items according to written or verbal orders, working on several different orders.
- Promoted food items, beverages and desserts to increase sales.
- Modified requested menu items in POS system to customize orders.
- Assisted management with monthly inventory control and weekly stock ordering.
Education
High School Diploma -
El Cajon Valley High School
El Cajon, CA06.2018
Skills
- International Funds Transfer Process Expertise
- Risk Management Evaluation Background
- Safe and Vault Operation
- Currency and Coin Counter
- Excellent Communication Skills
- Problem Solving
- Bank Deposits
- Payment Processing
- Verbal and Written Communication
- Complex Information Interpretation
- Check Cashing
- Attention to Detail
- Recordkeeping and Documentation
- Data Security and Validation
- Task Prioritization
- Customer Service
- Product and Service Sales
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Arabic
Elementary
Dutch
Elementary
Portuguese
Elementary
Timeline
Teller
Wells Fargo
04.2022 - Current
Crew Member/Lead Cashier
Jack in the Box
03.2018 - 02.2020
High School Diploma -
El Cajon Valley High School
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