William DOUGLAS
Rockville,MD
Summary
Asset Management
Money Handling
Money Management
[Software] Proficiency
Exceptional customer service
Strong sense of banking ethics
Currency and coin counter
International funds transfer process expertise
Excellent communication skills
Cash dispenser operation
Friendly
Sales expertise
Energetic
Approachable
Reliable
Strong work ethic
Overview
2021
2021
years of professional experience
Work History
Bank Teller
Wells Fargo
Silver Spring, MD
07.2018 - 11.2020
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Reconciled cash and checks against computer records at end of shift.
- Responded and assisted customers with account inquiries and updates.
- Entered transactions into computer and issued customer receipts.
- Explained bank services, financial products and applicable fees to customers.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Welcomed customers and offered pleasant service during entire transaction.
- Opened new checking, savings and lines of credit for customer accounts.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Maintained confidentiality of bank records and client information.
- Trained employees on cash drawer operation.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Counted drawers and reconciled remaining cash to account for deposits and dispersals.
- Performed transactional, operational and customer support tasks through knowledge of bank procedures and products.
- Built and maintained client relationships through quality, personalized interactions.
- Delivered exceptional service to customers in person or over telephone.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
Crew Team Member
Wendy’s International
Silver Spring, MD
07.2013 - 12.2018
- Greeted customers and cultivated positive experiences in line with company standards.
- Washed dishes, cleaned countertops and sanitized high-use areas.
- Swept, vacuumed and dusted areas periodically to maintain impeccable cleanliness.
- Operated, filled and cleaned beverage fountains by following accurate recipes of industrially packaged beverage mixtures.
- Inspected food products for quality and consistency and reported concerns to cooks.
- Resolved conflict according to company protocols.
- Wiped down tables and equipment, swept and refilled stock.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Packed fast food products in approved containers, cups and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Assisted management with inventory control and stock ordering.
- Took orders from patrons and input selections into store computer system.
- Interacted pleasantly with guests to deliver quality customer service.
- Stocked shelves and cases with new or transferred items.
- Served food quickly for positive guest experiences.
Daycare Worker
Little Angels Daycare Facility
Queens, NY
10.2010 - 09.2012
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Enforced rules to teach good manners and maintain safe environment.
- Read aloud and played alphabet games to encourage early literacy.
- Recorded child behavior, food and medication information for supervisors.
Deli Clerk
Safeway
Education
High School Diploma -
Seneca Valley High School
Germantown, MDSkills
- Asset Management
- Money Handling
- Money Management
- [Software] Proficiency
- Exceptional customer service
- Strong sense of banking ethics
- Currency and coin counter
- International funds transfer process expertise
- Excellent communication skills
- Cash dispenser operation
- Friendly
- Sales expertise
- Energetic
- Approachable
- Reliable
- Strong work ethic
Timeline
Bank Teller
Wells Fargo
07.2018 - 11.2020
Crew Team Member
Wendy’s International
07.2013 - 12.2018
Daycare Worker
Little Angels Daycare Facility
10.2010 - 09.2012
Deli Clerk
Safeway
High School Diploma -
Seneca Valley High School