Theresa Malone
3155 Alabama St., La Crescenta ,CA
Summary
To secure a position that will allow me to utilize my professional and personal strengths and experience, contributing to the success of departmental goals and personal professional growth.
Overview
22
22
years of professional experience
Work History
Employment Program Representative
State Of California Employment Development Department
11.2020 - Current
- Provide technical support to Unemployment(UI) and Disability Insurance(DI) claimants, employers, and physicians in order to register and navigate through the new MyEDD program.
- Determine eligibility of UI benefits on a case by case basis by interviewing employers and claimants, gathering and verifying information, and coming to an appropriate decision based on departmental rules, regulations, and reference material.
- Assist claimants in filing UI claims via online and phone. Identify and resolve claimant needs in order to resolve complex claim issues.
- As a team lead, provided support and assistance to co-workers in recommending effective solutions implemented to ensure work assignments were processed effectively and efficiently per departmental rules and regulations.
Consultant
Civil Rights Department
09.2001 - 07.2003
- Investigated complaints of discrimination by interviewing complainants, employers, and witnesses.
- Worked to ensure compliance with civil rights laws in various settings such as the workplace and public services.
- Analyzed technical issues with reference to the appropriate interpretation and application of civil rights laws, rules, and regulations.
- Arranged mediations and prepared documents to explore resolutions and negotiation settlements between the two parties.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
Education
Some College (No Degree) - Public Administration, MA
California State, Los Angeles
Los Angeles, CABachelor of Arts - Sociology: Specialization-Work And Organization
University of California, Los Angeles
Westwood, CA12.1994
Skills
- Excellent written and oral communication skills
- Strong analytical and research skills
- Effective time-management and organizational skills
- Excellent customer service skills
- Proficient in Microsoft Word, Excel, Teams, and Outlook
- Familiar with relevant regulations in handling of sensitive and confidential information
Languages
Spanish
Timeline
Employment Program Representative
State Of California Employment Development Department
11.2020 - Current
Consultant
Civil Rights Department
09.2001 - 07.2003
Some College (No Degree) - Public Administration, MA
California State, Los Angeles
Bachelor of Arts - Sociology: Specialization-Work And Organization
University of California, Los Angeles
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