Michael Mang
The Villages,FL
Summary
Dynamic Parts Counter professional with a proven track record at Chrysler Dodge Jeep RAM of Leesburg, excelling in customer service and effective communication. Recognized for enhancing customer satisfaction through detailed knowledge of automotive parts and meticulous inventory management, leading to increased repeat business and streamlined operations.
Overview
35
35
years of professional experience
Work History
Parts Counter Person
Chrysler Dodge Jeep RAM of Leesburg
11.2021 - Current
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts to meet service guidelines
- Handled transactions accurately, maintaining accountability for register balances throughout shifts.
- Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records
Parts Counter Sales Person
Lou Fusz Jeep
07.2018 - 11.2021
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
- Processed customer orders accurately and efficiently, contributing to repeat business.
Parts Counter Person
Behlmann GMC Pontiac
04.1990 - 04.2018
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
- Processed customer orders accurately and efficiently, contributing to repeat business.
Education
High School Diploma -
Great Mills High School
Lexington Park, MDSkills
- Customer service: Greet customers and assist them in identifying and purchasing the correct parts for their vehicles or machinery
- Effective communication: Answer customer questions and maintain a positive, confident attitude
- Attention to detail: Utilize computerized inventory systems to look up part numbers, check stock levels, and place orders for parts not in inventory
- Basic math: required for calculating prices and quantities
- Problem-solving: Inform customers of companion part requirements and specials, and ensure they are exposed to the full product line
Timeline
Parts Counter Person
Chrysler Dodge Jeep RAM of Leesburg
11.2021 - Current
Parts Counter Sales Person
Lou Fusz Jeep
07.2018 - 11.2021
Parts Counter Person
Behlmann GMC Pontiac
04.1990 - 04.2018
High School Diploma -
Great Mills High School
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