Michael Mansaray
Alexandria,VA
Summary
As a Process Assistant at an Amazon Delivery Station(DVA5), I bring strong analytical skills, a keen eye for detail, and excellent problem-solving abilities. I have trained and developed multiple entry level managers. With a track record of driving process improvements and optimizing workflow efficiency, I am confident in my ability to manage the seamless operation of the station.
Overview
2
2
years of professional experience
Work History
Process Assistant
Amazon.Inc
11.2023 - Current
- Oversee daily operations to ensure efficient handling of packages, accurate tracking, and OTD(on-time delivery)
- Oversaw DVA5s highest volume day with 109k processed and delivered packages.
- Monitor and assess key performance indicators to identify areas for improvement and developed strategies that enhanced efficiency and reduced errors.
- Managed an average of 100 AAs on a daily basis ensuring adherence to established processes and policies.
- Conduct regular audits to verify compliance with safety protocols, quality standards, and operational procedures.
- Utilized Amazon's internal systems and software to track and report on operational metrics(TPH), resulting in accurate data analysis and reporting
- Collaborated with cross-functional teams including transportation, fulfillment centers that achieved seamless delivery execution.
Process Assistant
Amazon.com Services
04.2022 - 10.2023
- Developed and onboarded entry level managers
- Managed sites highest volume day in ts history with 72k processed and delivered
- Collaborated with cross-functional teams to achieve seamless delivery execution
Education
High School Diploma -
Ridley High School
Folsom, PA06.2019
Skills
- Operations Management
- Safety Compliance
- Process Improvement
- Team Leadership
- Quality Assurance
- Customer Centric
- Data Analysis
- Problem Solving
- Time Management
- Strong Communication
Timeline
Process Assistant
Amazon.Inc
11.2023 - Current
Process Assistant
Amazon.com Services
04.2022 - 10.2023
High School Diploma -
Ridley High School
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