Michael Manzo
Pelham,United States
Summary
Dedicated and results-driven professional with a proven track record in insurance sales, client services, and operations management. Offering over a decade of experience in the insurance and financial sectors, I have consistently demonstrated expertise in product knowledge, client relationship management, and strategic business operations. My ability to tailor solutions to meet individual client needs, drive sales, and enhance customer satisfaction has been a consistent hallmark of my career. Additionally, my background in corrections and operations management further underscores my strong organizational and leadership capabilities. Looking to leverage my skills and experience to contribute to a dynamic team or organization's success.
Overview
17
17
years of professional experience
Work History
Insurance Sales and Service Representative
USAA
07.2021 - 08.2023
- Generated client-specific quotes and proposals to meet individual needs
- Offered extensive product knowledge and guidance for clients in product selection
- Identified customer needs and cross-sold additional products and services
- Educated clients on insurance policies and procedures
- Ensured timely premium collection, adhering to coverage effective dates
- Demonstrated a customer-centric approach, providing tailored solutions and fostering an understanding of insurance options.
Multi Product Agent
Progressive Insurance
04.2018 - 07.2021
- Offered in-depth product knowledge and guidance to assist clients in making informed product choices
- Successfully cross-sold insurance products to existing clients, contributing to the achievement of sales targets
- Calculated premiums and facilitated payment methods for product sales
- Collaborated with the sales team to consistently meet or exceed personal sales quotas
- Effectively utilized CRM software to manage and nurture client relationships
- Played a key role in driving sales and enhancing client satisfaction through proactive support and targeted cross-selling.
Corrections Officer II
Arizona Department of Corrections
01.2012 - 04.2018
- Supervised inmates during activities and transfers, ensuring compliance and taking corrective actions as necessary
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering the facility
- Ensured safety and security by applying defensive techniques and physical restraints when needed
- Operated passenger vehicles and trucks to transport inmates to various locations, including other institutions, courtrooms, hospitals, and work sites
- Monitored radio transmissions to facilitate immediate response to staff directions and emergencies
- Played a crucial role in maintaining overall safety and order within the facility.
Business Office Coordinator
DT Investments
02.2007 - 01.2012
- Led a team, managing recruitment, development, and performance evaluations to maintain a motivated and skilled staff
- Oversaw a 15-employee business office, enhancing productivity and efficiency through effective supervision and task delegation
- Analyzed financial data to identify trends and develop forecasts, driving sound decision-making for future financial performance
- Established and monitored performance objectives and maintained competitive compensation structures for staff
- Implemented proactive client and vendor outreach strategies to foster loyalty and strengthen relationships
- Contributed significantly to organizational success by streamlining operations and driving positive financial outcomes.
Education
BS in Business Management -
University of South Florida
Tampa, FL05.2006
Skills
- Negotiation
- Insurance Sales
- Account Management
- Business Development
- Team management
- Leadership
- Mentoring
- Conflict management
- Training & development
- Security
- Law enforcement
Certification
- Life Insurance License
- Property & Casualty Insurance License
- Personal Lines Insurance License
- Accident & Health or Sickness Insurance License
Timeline
Insurance Sales and Service Representative
USAA
07.2021 - 08.2023
Multi Product Agent
Progressive Insurance
04.2018 - 07.2021
Corrections Officer II
Arizona Department of Corrections
01.2012 - 04.2018
Business Office Coordinator
DT Investments
02.2007 - 01.2012
BS in Business Management -
University of South Florida
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