Michael Manzo
Port Reading
Summary
Accomplished Retail Sales Manager and Strategic Development Manager at AT&T, adept in strategic planning and team supervision. Demonstrated success in exceeding sales goals, enhancing profitability, and fostering strong customer relationships. Skilled in account management and training, achieving significant improvements in employee performance and customer satisfaction. Skilled in solving complicated issues and making proactive operational changes.
Overview
5
5
years of professional experience
Work History
Retail Sales Manager
AT&T
07.2022 - Current
- Oversee employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Set and track daily KPI's to ensure daily targets are met.
- Consistently achieve month over month growth by meeting company focused KPIs.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Coach sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Accomplished multiple tasks within established timeframes.
- Tracked daily KPI's to ensure daily targets are met.
- Recruited, hired and trained 10 associates to develop into productive team members with excellent product knowledge
Strategic Development Manager
AT&T
04.2020 - 07.2022
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Conducted bi-weekly training sessions to educate employees on best practices and procedures to increase profitability.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Supervised 15 locations, enforcing high-quality standards of operation.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Client Solution Executive
AT&T
08.2019 - 04.2020
- Built relationships with customers and community to promote long term business growth.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Exceeded company-defined sales quotas by average of 10% per month.
- Kept detailed records of daily activities through online customer database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Education
Business
Pennsylvania State University
University Park, PABachelor of Arts - Business
Middlesex County College
Edison, NJ05.2025
Skills
- Strategic Planning
- Training and mentoring
- Team Supervision
- Product Merchandising
- Revenue Forecasting
- Sales Team Leadership
- Account Management
Timeline
Retail Sales Manager
AT&T
07.2022 - Current
Strategic Development Manager
AT&T
04.2020 - 07.2022
Client Solution Executive
AT&T
08.2019 - 04.2020
Business
Pennsylvania State University
Bachelor of Arts - Business
Middlesex County College
Similar Profiles
Amanda Diaz MartinAmanda Diaz Martin
Manager in Sales Acquisition at AT&TManager in Sales Acquisition at AT&T
Jonathan SummersJonathan Summers
Sales Representative at AT&TSales Representative at AT&T
Peyton GoldsmithPeyton Goldsmith
Specialist Sales Executive I Digital at AT&TSpecialist Sales Executive I Digital at AT&T
LADARIUS LEWISLADARIUS LEWIS
Specialist-Technical Process/Quality at AT&TSpecialist-Technical Process/Quality at AT&T
Jeremie ReyesJeremie Reyes
Retail Associate at HomeGoods, TJX CompaniesRetail Associate at HomeGoods, TJX Companies