Michael Marando
Ashland,MA
Summary
Dedicated Transportation Security Officer with observant nature and firm grasp of security procedures and standards. Excellent time management and organizational abilities backed by disciplined nature and strong communication skills. Trained in security scanning and identification measures. Experienced in screening people, belongings, and shipments for contraband and hazardous materials. Proficient in conducting close personal searches as well as using tools such as security wands. Background working in multi-modal transportation hubs. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
TSA Agent
Department of Homeland Security
07.2023 - Current
- Increased airport security by conducting thorough passenger and luggage screenings.
- Assisted in deterring potential threats by performing regular and random security checks.
- Supported smooth operations by troubleshooting issues with screening equipment as needed.
- Collaborated effectively with airline representatives to address passenger concerns or conflicts related to security measures promptly.
- Provided critical incident response, maintaining composure under high-pressure situations.
- Participated in ongoing training sessions, staying up-to-date on the latest transportation security procedures and technologies.
- Enhanced traveler experience by providing courteous assistance and guidance during screening processes.
- Strengthened inter-agency coordination by participating in joint exercises with local law enforcement officials.
kitchen helper/server
Hawthorne Gracious Retirement Living
07.2019 - Current
- Operate the dishwasher machine, prepare food for the chef in a timely manner, clean and sanitize the kitchen, take out trash, do laundry, serve the residents food in a timely manner, clean, sanitize, and bus tables.
Security Officer Supervisor
Securitas
12.2022 - 07.2023
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Developed detailed incident reports, providing comprehensive information for management review and decisionmaking.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
line cook
110 Grill
06.2019 - 09.2019
- Assist the head chef in preparing and serving food items, prepare all food items in a timely and hygienic manner, upheld the stocking of items throughout the shift, assist chefs with any task needed.
Education
degree in progress - Criminal Justice
Mass Bay Community College
Wellesley/Framingham, MA01.2021
high school diploma -
Ashland High School
Ashland, MA06.2019
Skills
- Leadership skills
- Interpersonal skills
- Communication skills
- Skilled with social media
- Public Safety Awareness
- First Aid Training
- Advanced Threat Detection
- Customer service and assistance
- Integrity and Honesty
- Behavioral observations
- Stress Tolerance
- Surveillance monitoring
- Self-defense training
- De-Escalation Techniques
Timeline
TSA Agent
Department of Homeland Security
07.2023 - Current
Security Officer Supervisor
Securitas
12.2022 - 07.2023
kitchen helper/server
Hawthorne Gracious Retirement Living
07.2019 - Current
line cook
110 Grill
06.2019 - 09.2019
degree in progress - Criminal Justice
Mass Bay Community College
high school diploma -
Ashland High School
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