Michael Marlette
Summary
Motivated National Sales Manager who is focused, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
National Sales Director
Agency Logistics
10.2021 - 09.2023
- Met with customers to give sales presentations, negotiate contracts and promote services.
- Worked with carriers, such as trucking companies or shipping lines, to book transportation services for their clients cargo.
- Negotiated transportation rates and terms to secure the best deals for clients while ensuring cost-efficiency.
- Prepared and managed shipping documents, including bills of lading, invoices, and customs paperwork.
- Monitored the progress of shipments to ensure they reach their destination on time and resolved any issues that arise during transit.
- Provided excellent customer service by addressing client inquiries, concerns, and request related to their shipments.
- Handling unforeseen challenges like delays, damages, or changes in shipping plans and finding solutions to minimize disruptions.
- Developed and maintained relationships with carriers to facilitate smooth and efficient transportation process.
- Analyzed shipping costs and finding ways to optimize transportation expenses for clients.
Total Quality Logistics
Freight Agent
08.2020 - 10.2021
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Deli Clerk
Publix
08.2019 - 10.2020
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
Front Desk Clerk
Publix
09.2017 - 07.2019
- Cashiers process customer payments, which may involve handling cash and credit card.
- Providing friendly and helpful customer service. Answered any questions, offered assistance, and addressed any concerns.
Education
Lake Howell High School
Winter Park05.2020
Skills
Freight Experience
Business Development
Account Management
Sales Management
Market Analysis
Timeline
National Sales Director
Agency Logistics
10.2021 - 09.2023
Total Quality Logistics
Freight Agent
08.2020 - 10.2021
Deli Clerk
Publix
08.2019 - 10.2020
Front Desk Clerk
Publix
09.2017 - 07.2019
Lake Howell High School
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