Michael Marsh

Jackson's Hideaway - Park City, UT

• Work effectively and proactively in busy country club accommodating 100 members and guests.

• Work with POS system to place orders and manage bills for over 100 members.

• Develop promotional campaigns to attract new customers and increase brand awareness.

• Maintain and create relationships with key investors, partners, and customers to build loyalty and repeat business

• Train and supervise staff to consistently exceed performance goals and customer service standards.

• Organize and oversee special events such as holiday parties, birthday parties, and on and off premise special events.

• Maintained highly loyal clientele by delivering unparalleled service at every stage of the dining experience.
• Frequently upsell high-profit items such as daily specials, appetizers, wine and cocktails to enhance sales numbers.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Worked with POS system to place orders, manage bills, and handle complimentary items
• Resolved customer complaints promptly and professionally to maintain positive reputation

• Utilized product knowledge to provided personalized boot fitting, binding setting, and support for all skier abilities.
• Addressed guest complaints and resolved issues to promote satisfaction.
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

• Instructed youth and teens thefundamentals of downhill skiing.
• Created and implemented diverse training strategies to boost development.
• Assisted struggling skiers when in distress by designing individualized lesson plans focused on areas for improvement.

Marketing Team Intern

• Helped with planning and hosting of marketing events.
• Assisted in creation of pre-season marketing plans to support department and divisional strategies.
• Performed market analysis and researched latest trends.

Sales Team Intern

• Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.

Customer Service Team Intern

• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Conferred with customers about concerns with products or services to resolve problems and drive sales.