Michael Marshall
Denver,CO
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bartender/Server
PREACHER BAR
12.2022 - 06.2025
- Readily available to work any open shift, regardless of time of day, holiday, or overtime
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Efficiently handled cash transactions and accurately processed payments using POS system
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
- Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
- Resolved customer complaints promptly and effectively to maintain high levels of satisfaction
- Responsible for Credit settling, End on Day procedures, securing daily profits, and securing the premise and the end of the business day
Check-in Agent
Intercruise Shoreside & Port Services
09.2022 - 12.2022
- Meet and greet arriving and departing cruise line guests, as well as acknowledging returning voyagers.
- Review guest travel documents to meet government travel requirements and input the information accurately into computer systems.
- Direct and assist cruise guests to their mode of transportation upon arrival and departure of cruise terminal.
Server
HEIDIS JAZZ CLUB
10.2021 - 12.2022
- Presenting guests with a professional and enjoyable dining experience, enticing with weekly dinner specials, delivering hand-made gourmet German and Western European cuisines.
- Creating and presenting fresh craft cocktails, as well as formal wine presentation, and enthusiastic to attempt to recreate unfamiliar recipes previously unknown.
- Assisting customers with reservations for the nightly music performances and/or dining reservations with desired seating arrangements in mind. Maintaining a professional and classic jazz club ambiance.
- Weekly and Monthly Inventory counts of Beer, wine and spirits, necessary for a plentiful selection, were additional assigned tasks.
Barback
Cocoa Beach Fish Camp
02.2021 - 09.2021
- Restocking product, maintains a clean work environment
- Prepare and serves cocktails responsibly as needed
- Acting as a second pair of hands when needed, such as running food, seating guests, bussing, and emergency clean ups.
Bartender/Server/Barback
The Island Waterfront Bar and Grille
02.2013 - 11.2020
- Making a variety cocktails from either a drink menu of by personal requests
- Placing food orders for customers as well as drink orders on a standard P.O.S. system
- Responsible for directing, assisting, and managing front and back of house employees
- Assisting customers with questions of the menu as well as any complaints or comments in regard to the service provided.
- Responsible for settling all credit cards transactions as well as preforming cash drops on a nightly basis in an end of day format
- Keeping a clean and sanitized bar and restaurant setting, as well a secure all products and monies and assets and the end of shift and close of the restaurant.
Education
Associate - Business
Eastern Florida State College
Cocoa, FL07.2025
Skills
- Time Management
- Communication skills
- Health codes compliance
- Performance improvement
- Engaging personality
- Complex Problem-solving
- Courteous
- Highly reliable
Certification
- E-tips Alcohol handlers. October 2021 to Present
- Transportation Worker Identification Credential (TWIC) September 2022 to October 2027
- Food Handlers Card March 2021
Additional Information
References Tomas Trska, Co-Owner of Preacher, 321-652-6368 Richard Virogovic, Co-Owner of Preacher Bar, 321-368-2295 Deana Imster, GM of Preacher Bar/ Kelsey's Pizzeria, 321-458-3402
Timeline
Bartender/Server
PREACHER BAR
12.2022 - 06.2025
Check-in Agent
Intercruise Shoreside & Port Services
09.2022 - 12.2022
Server
HEIDIS JAZZ CLUB
10.2021 - 12.2022
Barback
Cocoa Beach Fish Camp
02.2021 - 09.2021
Bartender/Server/Barback
The Island Waterfront Bar and Grille
02.2013 - 11.2020
Associate - Business
Eastern Florida State College
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