Michael Martin
Humble,TX
Summary
Talented Instructor effectively facilitates learning for students of all ages by providing engaging, relevant instruction. Adapta teaching methods and instructional materials based on varying needs, abilities and interests of students. Proficient in crafting lesson plans with clear objectives easily communicated to students. Instructor with excellent interpersonal skills and ability to foster positive learning environment conducive to success. Imparted comprehensive topical knowledge in varied modalities to enhance deeper learning. Developed meaningful test instruments to complement and validate course curriculum.
Overview
12
12
years of professional experience
Work History
Instructor Evaluator
United Airlines
Houston, TX
01.2023 - Current
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Promoted classroom safety, collaboration, and best practices.
- Tested and evaluated students on materials presented in classes.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Increased student participation via engaging lectures and assignments.
Flight Attendant
United Airlines
Newark, NJ
11.2021 - 01.2023
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
Flight Attendant
American Airlines
Dallas, TX
11.2018 - 10.2021
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Completed pre-flight safety checks to reinforce passenger safety.
- Used excellent customer service skills in addressing passengers' needs.
- Streamlined the boarding process by assisting passengers with seat assignments and providing clear directions during busy flights.
- Relayed updates and information to passengers after confirming key details with pilot.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
Shift Supervisor
Starbucks
New York, NY
08.2012 - 11.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
Education
No Degree - Health Information Technology
Technical Career Institutes
New York, NYHigh School Diploma -
Channel View
Arverne Ny06.2008
Skills
- Strong Communication Skills
- Public Speaking
- Class Instruction
- Understanding of learning styles
- Expertise in subject matter
- Ability to motivate students
- Group and individual instruction
- Collaborative Team Player
- Engaging presentation style
- Student Engagement
- Classroom Management
- Student Evaluation
- Testing and grading
- Classroom Management Techniques
Timeline
Instructor Evaluator
United Airlines
01.2023 - Current
Flight Attendant
United Airlines
11.2021 - 01.2023
Flight Attendant
American Airlines
11.2018 - 10.2021
Shift Supervisor
Starbucks
08.2012 - 11.2018
No Degree - Health Information Technology
Technical Career Institutes
High School Diploma -
Channel View