Michael Martin
Marrero ,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Focused and attentive with good administrative, organizational and problem-solving abilities. Skilled at coordinating people, activities and documents. Dedicated to best-in-class work and productivity. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Deckhand
Performance Personnel
8323 Parc Pl , Chalmette , La 70043
02.2023 - Current
- Developed strong teamwork skills by actively collaborating with fellow crew members in various tasks and emergency situations.
- Handled lines during mooring operations efficiently, securing the vessel safely at designated locations.
- Contributed to efficient operations by maintaining a clean and organized deck environment.
- Communicated clearly, concisely and politely with passengers and crew members.
- Followed safety protocols and procedures to prevent accidents.
Warehouse Order Picker
Nu-Lite Electrical Wholesalers (Savard)
850 Edward’s Ave , Harahan , La 70123
12.2022 - 02.2023
- Upheld quality standards by inspecting products during the order picking process, ensuring only undamaged items reach customers.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Contributed to warehouse cleanliness by regularly disposing of waste materials and maintaining orderly workstations.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
Security Guard
Allied Universal Security Services
229 W 36th St 11th Floor New York , New York 10018
09.2021 - 11.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked and verified photo identification prior to granting facility .
Customer Service Representative
Walmart
4810 Lapalco Blvd , Marrero , LA 70072
10.2020 - 09.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Loader Operator
Sanderson Farm
13111 U.S. Hwy 190 , Hammond , LA 70401
10.2019 - 10.2020
- Inspected and examined stock items for defects and wear and reported damages to supervisors.
- Lowered and tilted buckets and drove front-end loaders forward to force buckets into bulk material.
- Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
- Performed general support clean-up duties and maintained clean work area by using high-pressure water systems, backhoes and skid-steers.
- Interpreted hand signals and listened for verbal instruction to determine where materials were to be placed.
Meat Team Member
Whole Foods Market
5600 Magazine St , New Orleans , LA 70115
02.2018 - 09.2019
- Analyzed meat temperatures for safety and quality and monitored heat conditions for stability.
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
- Prepared Numerous customized meat orders, cut requests and wholesale services daily.
- Cut, measured and cleaned meat products using Power operated equipment.
Laborer Worker
Tropic Car Wash
3851 Lapalco Blvd , Harvey , LA 70058
01.2016 - 01.2018
- Guiding Cars Onto track/filling out accident report sheets
- Worked alongside team to accomplish work goals according to schedule.
- Organized materials, tools and equipment to supply team members.
- Loaded, unloaded and moved material to and from storage and production areas.
- Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
- Interpreted job site supervisor's orders and technical documentation to complete accurate work.
Education
High School Diploma -
John Ehret High School
Marrero, LA05.2016
Skills
- POS Systems and Ordering Platforms
- Data Entry and Maintenance
- Upselling Products and Services
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Understanding Customer Needs
- Calm and Professional Under Pressure
Certification
.Transportation Worker Identification Credentials . (TWIC)
Additional Information
References
Urban League Of Louisiana
Ronnie King (504)422-2843
Timeline
Deckhand
Performance Personnel
02.2023 - Current
Warehouse Order Picker
Nu-Lite Electrical Wholesalers (Savard)
12.2022 - 02.2023
Security Guard
Allied Universal Security Services
09.2021 - 11.2022
Customer Service Representative
Walmart
10.2020 - 09.2021
Loader Operator
Sanderson Farm
10.2019 - 10.2020
Meat Team Member
Whole Foods Market
02.2018 - 09.2019
Laborer Worker
Tropic Car Wash
01.2016 - 01.2018
High School Diploma -
John Ehret High School