Michael Martin

Data Analytics; Healthcare Anayltics (Rotation 1) July 2023-Jan 2024

• Developed presentations for clients, showcasing a blend of creativity and strategic content to effectively convey key figures
• Formulated a comprehensive analysis plan, delineating methodologies and strategies to systematically evaluate and interpret relevant data for informed decision-making
• Honed and enhanced my SQL proficiency through dedicated practice and continuous skill development utilizing Teradata

Quality Testing Delivery; Delivery Applications Platform Support (Rotation 2) Jan 2024 - Nov 2024

• Attended weekly calls related to Transformation Office work to better understand the impacts of the initiatives within the IT space
  
• Facilitated Weekly IT Meetings for Transformation Office Initiatives
  
• Helping gather and analyze QA Metrics
  
• Collaborating with Development Teams
  
• Helped track Key Performance Indicators utilizing the IT Scorecard

• Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
• Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
• Collaborated with cross-functional teams to develop solutions for recurring technical problems.
• Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.

• Gathered, reviewed and reported on findings.
• Collected, defined and analyzed business requirements.
• Helped deploy system enhancements to improve field operations.
• Improved systems with addition of new features and infrastructure.