Michael Martinez
Acworth ,GA
Summary
Adept Master Technician with a proven track record at Glass Inc, enhancing shop productivity by mentoring junior staff and solving complex vehicle issues. Excels in adaptive problem-solving and customer service, significantly contributing to business growth. Expert in diagnostics and mechanical knowledge, ensuring high customer satisfaction and team efficiency.
Overview
6
6
years of professional experience
Work History
Master Technician
Glass Inc
Atlanta,GA
06.2018 - Current
- Supported business growth through building strong relationships with customers, addressing their concerns promptly and professionally.
- Demonstrated versatility as a Master Technician by handling a wide range of repair tasks across various vehicle makes and models.
- Boosted overall shop productivity by mentoring junior technicians, sharing knowledge, tips, and tricks to improve their skillsets quickly.
- Enhanced team efficiency by assisting coworkers with complex tasks and sharing technical knowledge.
- Investigated customer complaints to identify cause of malfunctions.
Education
High School Diploma -
Kell High School
Woodstock,GA05.2018
Skills
- Strong Communication Skills
- Adaptive Problem Solving
- Expert Diagnostics
- Continuous Improvement Mindset
- In-Depth Mechanical Knowledge
- Customer Service
- Strong Work Ethic
- Equipment Installation Expertise
- Hand and power tools
- Problem-Solving
- Replacing parts
- Team Collaboration
- Valid Driver's License
- Heavy Lifting
- Flexible Schedule
Additional Information
I served 6 years in the Georgia Army National Guard, where I learned my time management skills and learned how to carry out my task with proficiency.
Languages
Spanish
Limited Working
Timeline
Master Technician
Glass Inc
06.2018 - Current
High School Diploma -
Kell High School