MICHAEL MASSEY
Wal Mart
Kissimmee,FL
15
years of professional experience
Experienced and dependable professional with a strong background in warehouse operations, inventory control, forklift operation, team leadership, sales, and customer service. Skilled in managing inventory, loading and unloading trucks, operating material-handling equipment, resolving discrepancies, and maintaining safe and organized warehouse environments. Proven leadership experience supervising teams, maintaining high-volume operations, and consistently meeting productivity and performance goals. Known for strong problem-solving, communication, attention to detail, and work ethic, with the ability to learn quickly and perform effectively in fast-paced environments.
Work History
Team Lead
5 Years 4 Months- Led and supervised the Online Grocery Pickup & Delivery (OGP/OPD) team, assigning tasks and ensuring daily goals were met.
- Managed high-volume customer orders while maintaining order accuracy, on-time picking, and efficient pickup/delivery times.
- Trained and coached associates on picking, staging, dispensing, inventory procedures, safety, and customer service.
- Monitored department performance and adjusted staffing and workflow to improve productivity and customer satisfaction.
- Resolved customer concerns and inventory issues while working with store management to maintain smooth department operations.
- Broken Arrow, OK
Account Executive/Retention Agent
3 Years 9 Months- Managed customer accounts and handled retention calls, identifying customer concerns and providing solutions to prevent cancellations.
- Used strong sales and negotiation skills to retain customers, promote DISH products and services, and identify opportunities for account upgrades.
- Consistently worked toward retention, sales, customer satisfaction, and performance goals in a fast-paced call center environment.
- Resolved billing, service, programming, and account-related concerns while delivering professional and personalized customer service.
- Built customer relationships by actively listening to their needs and recommending cost-effective solutions and service options that increased customer loyalty.
- Tulsa,OK
Forklift Operator
2 Years 3 Months- Safely operated forklifts and material-handling equipment to transport finished products throughout the Kimberly-Clark facility.
- Removed finished products from the palletizer, transported pallets to designated locations, and properly stored them in the warehouse.
- Unloaded and placed materials from incoming trucks, and moved products to assigned warehouse storage locations.
- Loaded outbound trucks, staged shipments, and ensured products were handled accurately and efficiently to meet shipping and production deadlines.
- Maintained accurate product placement and followed all warehouse safety procedures, inventory requirements, and equipment operating standards.
- Jenks, OK
Inventory Control Specialist
3 Years 4 Months- Maintained accurate inventory records by performing cycle counts, researching discrepancies, and making necessary inventory adjustments.
- Safely operated a forklift to unload incoming trucks, transport Coca-Cola products, and store pallets in designated warehouse locations.
- Investigated inventory shortages, overages, damaged products, and incorrect product locations to maintain high inventory accuracy.
- Used RF scanners and warehouse systems to track product movement, verify quantities, and update inventory locations.
- Coordinated with shipping, receiving, and warehouse teams to organize inventory, stage products, and consistently meet safety, accuracy, and productivity standards.
- Okmulgee,OK
Education
Bachelor of Science - Information Science And Technology
Associate of Applied Science - Computer Programming
Skills
Customer Service
Problem Solving
Communication
Leadership
Attention to Detail
Team supervision
Forklift operation
Warehouse operations
Customer focus
Quality control
Workplace safety
Pallet jack handling
Timeline
Team Lead
Wal Mart
01.2021 - 05.2026Read More
Account Executive/Retention Agent
Dish Network
04.2017 - 01.2021Read More
Forklift Operator
WSI
01.2015 - 04.2017Read More
Inventory Control Specialist
Coca-Cola
09.2011 - 01.2015Read More
Tulsa Community College
Associate of Applied Science from Computer Programming
Read More
University of Oklahoma
Bachelor of Science from Information Science And Technology
Read More