Michael Mastrianni
Orange,FL
Summary
Dynamic and results-driven professional with extensive experience at Publix, excelling in customer engagement and problem-solving. Proven ability to enhance customer satisfaction through effective teamwork and time management. Skilled in inventory management and safety compliance, consistently delivering exceptional service while maintaining a clean and organized environment.
Overview
8
8
years of professional experience
Work History
Front Service Clerk
Publix
03.2024 - Current
- Greeted and assisted customers, ensuring positive service experiences.
- Maintained cleanliness and organization of front service area.
- Supported inventory management by restocking supplies as needed.
- Addressed customer inquiries and resolved issues promptly.
- Collaborated with team members to enhance customer satisfaction.
- Learned safety protocols and adhered to service standards consistently.
- Assisted in training new staff on operational procedures and best practices.
- Enhanced customer satisfaction by providing efficient and friendly front-end services.
- Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
- Assisted customers with locating desired products within the store, enhancing their overall shopping experience.
- Supported team members during peak hours, ensuring smooth and timely customer service operations.
- Increased efficiency through effective bagging techniques while minimizing waste from damaged items.
- Assisted in maintaining a clean and organized store environment for optimal shopping experiences.
- Assisted customers in locating products, saving them time and improving their shopping experience.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
Warehouse Worker
Walmart
06.2021 - 01.2022
- Loaded and unloaded shipments, ensuring timely processing and delivery of goods.
- Assisted in training new employees on safety protocols and operational procedures.
- Implemented efficient storage solutions to optimize space utilization in the warehouse.
- Collaborated with team members to meet daily production goals and address challenges.
- Adhered to safety regulations, minimizing workplace accidents through proactive measures.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
Business Shop Organizer
Select Pest Control
11.2017 - 01.2022
- Coordinated pest control services to ensure compliance with safety regulations and industry standards.
- Developed training materials to enhance staff knowledge on pest management techniques and customer service.
- Streamlined scheduling processes, improving efficiency of service delivery across various client sites.
- Led team meetings to discuss operational challenges and implemented solutions for continuous improvement.
- Demonstrated exceptional time management skills while working on multiple projects simultaneously without compromising quality or deadlines.
- Implemented safety protocols to ensure well-being of all attendees and staff.
- Provided emotional support and companionship to clients.
- Preserved patient safety by following safety protocols.
Education
High School Diploma -
Fort Pierce Central High School
Ft. Pierce, FL05-2018
Skills
- Customer engagement
- Store cleaning
- Time management
- Problem-solving skills
- Bagging techniques
- Listening skills
- Stock replenishment
- Bagging
- Cart retrieval
- Customer service
- Cleaning and sanitizing
- Equipment inspections
- Teamwork
- Reliability
- Team collaboration
- Adaptability and flexibility
- Safety compliance
- Equipment operation
- Self motivation
- Interpersonal skills
- Professionalism
Timeline
Front Service Clerk
Publix
03.2024 - Current
Warehouse Worker
Walmart
06.2021 - 01.2022
Business Shop Organizer
Select Pest Control
11.2017 - 01.2022
High School Diploma -
Fort Pierce Central High School