Michael May
Hatboro,PA
Summary
Accomplished Field Technician and Route Supervisor at Diamond Springs Water, adept in equipment maintenance and customer relations. Excelled in enhancing system performance and client satisfaction through technical support and safety practices. Proven track record in improving productivity and equipment lifespan, leveraging skills in technical analysis and professional communication.
Overview
33
33
years of professional experience
Work History
Field Technician
Diamond Springs Water
01.1988 - 04.2021
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Minimized potential hazards through adherence to safety guidelines during all tasks.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Assisted in training new hires on company protocol, increasing overall productivity within the department.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Delivered high-quality work by diligently following standard operating procedures.
- Developed operating procedures.
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
- Calibrated new and existing equipment (coffee brewers) for optimal performance.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Trained and guided all technicians to equip with skills and knowledge needed to efficiently perform work.
- Communicated with customers to provide updates, gather information and resolve issues.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components with focus of keeping assets in field.
- Exceeded client expectations with excellent communication skills, keeping them informed throughout the entire resolution process.
- Utilized safety practices with no complaints or accidents.
- Performed preventative maintenance tasks on schedule basis which resulted in increased lifespan of equipment.
- Cultivated strong client relationships by consistently delivering top-quality service in a professional manner.
- Maintained detailed inventory records for parts used during repairs, aiding efficient supply chain management.
- Collaborated with team members to complete complex installations, ensuring seamless integration with existing infrastructure.
- Enacted successful repairs by applying technical skills and operations knowledge.
- Provided exceptional customer service, resolving inquiries and technical issues swiftly.
Route Sales Representative
Diamond Springs Water
02.1997 - 07.1997
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Collaborated with customers to identify needs and provided catered solutions
- Boosted revenues by upselling and cross-selling products to new and established customers.
Route Supervisor
Diamond Springs Water
07.1997 - 01.1998
- Assisted in employee hiring, training, and retention efforts, contributing to a stable workforce with low turnover rates.
- Established clear expectations about punctuality and professionalism within the team, leading to an increase in on-time deliveries without compromising quality standards.
Education
General Studies
Montgomery County Community College
Blue Bell, PAGraduate Certificate -
Upper Moreland Senior High School
Willow Grove, PA06.1980
Skills
- Field Operations
- Workplace Safety
- Professional Communication
- Equipment Installation
- Technical Support
- Quality Assurance Controls
- Materials Management
- Equipment Maintenance
- Hardware Repair
- Technical Analysis
- Problem-Solving
- Attention to Detail
- Customer Relations
- Worksite preparation
- Interpersonal Communication
- Customer Service
- Equipment Troubleshooting
- Preventive Maintenance
- Decision-Making
- Excellent Communication
- Estimating abilities
Timeline
Route Supervisor
Diamond Springs Water
07.1997 - 01.1998
Route Sales Representative
Diamond Springs Water
02.1997 - 07.1997
Field Technician
Diamond Springs Water
01.1988 - 04.2021
General Studies
Montgomery County Community College
Graduate Certificate -
Upper Moreland Senior High School
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