Michael May
Valley City
Summary
Dynamic Client Manager with a proven track record at Interstate Engineering, excelling in client relationship management and strategic planning. Achieved consistent revenue targets by identifying upselling opportunities and mentoring teams. Skilled in time management, fostering trust through effective communication and problem-solving to enhance service delivery and client satisfaction.
Professional client management expert with solid experience in fostering strong client relationships and driving business growth. Known for strategic approach, adaptability, and effective collaboration within teams to achieve results. Skilled in client communication, project management, and solving complex problems, ensuring client satisfaction and loyalty. Dependable and responsive to evolving business needs, delivering consistent value and outcomes.
Overview
23
23
years of professional experience
Work History
Client Manager /Senior Project Manager
Interstate Engineering
12.2002 - Current
- Managed client relationships, ensuring satisfaction and retention through effective communication and problem-solving.
- Developed strategic account plans to align services with client needs, enhancing service delivery.
- Mentored junior staff on best practices in client management, fostering a culture of continuous improvement.
- Coordinated project timelines and resources to guarantee timely delivery of engineering solutions for clients.
- Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Achieved revenue targets consistently by identifying upselling opportunities and securing long-term contracts with key accounts.
- Monitored project budgets and resources, providing insights for effective allocation and utilization.
Education
Associate of Applied Science - Architectural Drafting / Civil Tech
North Dakota State College of Science
Wahpeton, ND05-1991
Skills
- Client relationship management
- Team management
- Strategic planning
- Time management
Timeline
Client Manager /Senior Project Manager
Interstate Engineering
12.2002 - Current
Associate of Applied Science - Architectural Drafting / Civil Tech
North Dakota State College of Science
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