Michael McArthur
Ironton
Summary
Reservations professional with background in customer service and sales. Known for effective communication and proactive approach to resolving issues. Committed to team collaboration and achieving results, adaptable to changing needs. Key skills include customer service, sales, and problem-solving.
Overview
2026
2026
years of professional experience
Work History
Customer Service
AT&T
Ashland, KY
07.2003 - Current
- Provided exceptional customer service, addressing client concerns promptly and efficiently.
- Gained and maintained department product knowledge to facilitate customer service.
- Delivered exceptional customer service, resolving issues promptly and professionally.
- Strengthened client relationships, provided exceptional customer service and follow-up.
Teacher
Lincoln County Board Of Education
Hamlin, WV
1995 - 2003
- Designed and implemented engaging lesson plans that align with curriculum standards.
- Executed diverse instructional strategies to enhance learning experiences for all students.
- Cultivated a positive classroom environment that emphasized respect, responsibility, and collaboration among students.
- Evaluated student performance through formative and summative assessments to enhance instructional strategies.
Skills
I resolved customer issues with billing, equipment, and technical support I handled complex billing issues and provided technical expertise on the most intricate of technical problems
Accomplishments
I served in the US Army as a general clerk and postal service clerk. I graduated from from Marshall University with a Bachelor of Arts in Language Arts and Social Studies Efucation.
Affiliations
US Army veteran. Member of the CWA.
Timeline
Customer Service
AT&T
07.2003 - Current
Teacher
Lincoln County Board Of Education
1995 - 2003