Michael McCarthy II
La Porte,TX
Summary
Results-driven project manager with expertise in budget management and cross-functional collaboration. Proven ability to lead teams and manage multiple projects simultaneously, ensuring alignment with company goals.
Overview
1
1
Certification
1
1
year of post-secondary education
27
27
years of professional experience
Work History
Project manager
Scientific Climate Systems
Houston, Texas
09.2021 - Current
- Coordinated cross-functional teams to develop project plans and timelines.
- Managed budgets and resources to ensure project alignment with company goals.
- Managed multiple projects with competing deadlines simultaneously.
- Developed and maintained project plans, timelines, and budgets.
Service Supervisor
Polk Mechanical Company
Houston, Tx
08.2014 - 09.2021
- Supervised daily operations and workflows for service teams.
- Trained and mentored staff on best practices and procedures.
- Coordinated scheduling and dispatching of service technicians.
- Communicated with clients to address service inquiries and concerns.
- Delivered exceptional customer service and handled inquiries and complaints.
- Assigned, trained and managed service staff to ensure quality customer service.
- Developed strong customer relationships to encourage repeat business.
Service Manager
Commercial Facilities Group
Houston, Tx
02.2013 - 08.2014
- Managed daily operations of service teams for commercial facilities.
- Developed training programs for staff on service protocols and safety procedures.
- Oversaw inventory management of supplies and equipment for service operations.
- Maintained communication with clients regarding service updates and requirements.
- Implemented quality control measures to enhance customer satisfaction levels.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Managed inventory levels of parts necessary for servicing customers' needs.
Service Technician
Ecolab
Houston, Tx
06.2007 - 02.2013
- Installed, serviced and retrofitted commercial kitchen equipment.
- Cultivated customer relationships to enhance service satisfaction.
- Created technician training tools and procedures to streamline onboarding and improve service delivery.
Service Technician
Centigrade Services
Houston, Tx
03.1999 - 05.2007
- Install, Service, retrofit and custom build Laboratory, Medical and Industrial Equipment.
- Cryogenic Storage, Cascade refrigeration, Stability Chambers, High temp Furnace.
- Installed and maintained equipment for food safety and sanitation systems.
- Conducted regular inspections to identify maintenance needs and ensure compliance.
- Provided training to clients on proper usage of cleaning and sanitation products.
Education
Associate Degree - HVACR
Universal Technical Institute
Houston, Tx 06.1995 - 09.1996
Skills
- Project management
- Budget management
- Cross-functional collaboration
- Budget control
- Project tracking
- Relationship building
- Technical support
- Workforce training
Certification
- EPA Universal
- OSHA 30
- NFPA 70E
Timeline
Project manager
Scientific Climate Systems
09.2021 - Current
Service Supervisor
Polk Mechanical Company
08.2014 - 09.2021
Service Manager
Commercial Facilities Group
02.2013 - 08.2014
Service Technician
Ecolab
06.2007 - 02.2013
Service Technician
Centigrade Services
03.1999 - 05.2007
Associate Degree - HVACR
Universal Technical Institute
06.1995 - 09.1996