Michael McClafferty

• Primary responsibility for local physician and provider recruitment and retention operations for the VA Loma Linda Healthcare System and VA San Diego Healthcare System.
• Serves as the senior strategic physician recruitment and retention advisor at the local VA Healthcare System (VA Medical Center and Community Based Outpatient Clinics); provides strategic recruitment and retention services to health system leadership and service line managers; provides input to health system leadership on short- and long-range analyses of recruitment, hiring and retention requirements; resolves facility recruitment and retention problems and issues that often involve conflicting or incomplete information; applies analytical techniques that frequently require modification to accommodate a wide range of variables within the facilities local labor market area.
• Reports directly to the Chief of Staff and provides ongoing support and oversight of recruitment, onboarding, and retention operations throughout the entire life-cycle and in doing so, consults and coordinates with key internal stakeholders such as Senior Strategic Business Partner, Service Chiefs, Section Chiefs, Strategic Business Unit, Medical Staff Office (Credentialing and Privileging), Public Affairs Officer, Designated Education Officers , and Chief Financial Officer.
• Serves as the case-manager for all physician and provider recruitment and onboarding activities ensuring effective and efficient processes that maximize recruitment outcomes and reduce Time-to-Hire (T2H).
• Assesses physician and provider recruitment and retention needs and develops short- and long-term recruitment strategies to optimize recruitment and retention outcomes and achieve health care system objectives.
• Provides case management and facilitation of the onboarding process. Responsible for the recruitment, onboarding, and ongoing retention life cycle for physicians and providers within the health care system, and as such, forged strategic and harmonious relationships with all stakeholders.

Successfully lead largest Recruiting Team within Recruiting Command. Received the highest Recruiting honors with achieving Congressional yearly target. Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures to include Health Professions and Provider Recruiting.

Visited with regional locations to assess needs and develop methods to improve recruiting strategies. Reviewing and removing processing barriers through use of technology and refined checklists, to allow all agencies quicker hiring time-lines.

Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes. Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.

Enhanced operational performance at corporate level and reduced labor expenses by developing and optimizing standard practices and procedures across Recruiting Command.

Analyzed operations division data, metrics, and performance and reported findings to senior management.

Worked with Health Recruiting Program Manager Team to address manning shortfalls of physicians within Command.

Conducted root cause analysis in deficient areas to identify and resolve issues. Evaluated team member performance and productivity, provided feedback and implemented corrective actions.

Managed internal operational standards and productivity targets.

Managed Health Care recruitment team that far exceeded mission requirements received within Recruiting Command. Highest honors were received for Recruiting production for two straight years. Planned and executed recruiting training programs, how to perform all recruiting duties related to new health recruiters locally and nationally. Worked with recruiting teams and external agency representatives to accomplish hiring objectives. Streamlined recruiting processes for entire team in strategic partnership with Command Surgeon General. Followed programs closely to assess effectiveness and make proactive changes to meet changing demands. Maintaining 100% contact monthly with all separating physicians and clinicians from active duty, air guard, and sister services. Monitoring all vacancy announcements throughout the zone for each recruiter, developing reporting each month to communicate with all clinical leadership. Maintained optimal staffing levels by tracking these vacancies and initiating recruitment and interview processes to identify fully qualified provider candidates.

Successful Recruiting Flight Chief for Central Recruiting and Southern Texas regions. Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments. Developing strategic plans specific to each unit and critical positions with target recruitment focused on aggressive results. Followed up with notable applicants sourced via industry-specific pipelines, events, career fairs, and job fairs.

Evaluated strengths and weaknesses of candidates through effective screening processes. Provided education, training, and assistance to local Health Recruitment Team.

Operated and maintained squadron applicant tracking and candidate management systems.

Performing site visits within each zone to quickly find any processing obstacles and streamline processes for each recruiter. Continued recruiting at local levels while recruiters are absent, maintaining constant flow and communication as recruiter and supervisor.

Successful Physician Recruiter and Health Professions Recruiter in entire Western Regions. Ranked locally and nationally for superior production for 8 years. Leveraged social media platforms and online job boards to advertise open positions and engage with potential provider candidates.

Emphasized job benefits and perks to physician applicants to improve organization's attractiveness.

Compiled and produced qualified physicians' information for hiring manager review and liaised between parties to coordinate formal, management interviews.

Responsible for all recruitment of practicing and specialized physicians needed for critical hard to fill positions. Dedicated to excellent communication between the hiring managers and best qualified applicants. Established strong community relationships between civilian and military medicine residencies, and educational hospitals

Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.

Developed recruiting strategies to identify qualified provider candidates and build network.

Responsible for Recruiting and Manning at local Wing for Air Force Reserve. Responsibilities included recruiting and retaining Medical Flight Nurses within Aeromedical Evacuation Squadron. Generated specific candidate pool for career opportunities through strategic placement of all advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments.

Coordinated schedules to arrange management interviews with applicants. Advertised job opportunities on social media platforms and job boards.

Studied job descriptions and qualifications to determine applicant requirements.

Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing and other enabling services for patients. Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care. Arranged transportation and documented details of discharge transition plans. Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance. Collected and aggregated data to identify problems or trends, such as turnaround time and issues with physician offices.

Worked with insurance carriers to obtain authorization approvals for medications, supplies and equipment.

Communicated with patients and family members to assist with information, provide literature and direct to community resources.