Michael McClellan
Marietta
Summary
Front of House worker and trainer that prides himself on punctuality, customer service, and professionalism. Makes and maintains great impressions with guests and coworkers alike, and learns skills quickly.
Overview
2
2
years of professional experience
Work History
Front of House Trainer
Chick Fil A Terrel Mill
Marietta
09.2024 - Current
- Trained new team members on everything regarding the restaurant and their customer service skills
- Conducted staff meetings to review service protocols and best practices.
- Maintained a high level of both customer service and expertise
- Got along well with all employees and coworkers
Front of House Worker
Chick-fil-A WPF
Atlanta
01.2024 - 09.2024
- Managed seating arrangements when necessary; greeted guests at their tables.
- Checked quality of dishes before serving them to customers; ensured accuracy of orders.
- Conducted regular inspections of dining area for cleanliness and tidiness; reported any maintenance needs promptly.
- Handled customer complaints professionally in order to maintain positive relationships with guests.
- Provided assistance to guests with menu selections and answered questions regarding ingredients, preparation methods, and other menu items.
- Addressed any concerns or issues regarding food or beverage quality immediately upon discovery.
- Upheld knowledge of current menus, promotions, specials, events. to assist customers accordingly.
- Operated cash registers accurately and efficiently while ensuring proper payment processing.
- Assisted fellow employees whenever needed in order to maximize efficiency during peak hours.
- Completed opening and closing procedures, following cleaning checklists.
- Engaged pleasantly with customers, driving great service.
Education
HIGH SCHOOL DIPLOMA -
Wheeler High School
MariettaSkills
- Food Safety Practices
- Serving and Bussing
- Stocking and Replenishment
- Cash Handling
- Customer Service Skills
- Decision-Making
- Social Perceptiveness
- Adaptability
- Professionalism
- Having a Darn Good Time!
Extracurricular Activities
Jazz Band Marching Band
Awards
- AP Scholar
- Music Honor's Society
- Honor Roll
- NSHSS Scholar
Timeline
Front of House Trainer
Chick Fil A Terrel Mill
09.2024 - Current
Front of House Worker
Chick-fil-A WPF
01.2024 - 09.2024
HIGH SCHOOL DIPLOMA -
Wheeler High School