MICHAEL McCLENDON
TEHACHAPI,CA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Walmart
44665 VALLEY CENTRAL
06.2024 - 09.2025
- Managed inventory controls, ensuring stock availability for high-demand products.
- Processed returns and exchanges professionally, maintaining store reputation for customer service excellence.
- Collaborated with management to develop strategies for reducing wait times during peak hours.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
AMAZON PICKER
Amazon
1601 PETROL RD
03.2023 - 01.2025
- Streamlined order picking processes to enhance efficiency in product retrieval.
- Trained new team members on safety protocols and warehouse operations.
- Maintained accurate inventory counts through regular cycle counts and audits.
- Implemented best practices for handling fragile items, reducing damage rates.
- Collaborated with cross-functional teams to optimize workflow and meet targets.
- Utilized handheld scanners for real-time tracking of inventory movements.
- Scanned and verified UPC codes for all products to aid in identification.
- Developed strong relationships with coworkers through effective teamwork, contributing to a positive work environment that fostered high productivity levels.
- Supported other warehouse functions such as receiving, stocking, and shipping when needed, demonstrating versatility within the team.
- Utilized equipment such as pallet jacks, forklifts, and reach trucks proficiently, speeding up the picking process without compromising safety standards.
- Picked and packed order items.
- Printed labels, packaged boxes, and loaded into outbound containers.
RECEIVER/LOADER-UNLOADER
RITE AID WAREHOUSE
2801 W AVE H
02.2015 - 03.2021
- Received and verified incoming shipments against purchase orders for accuracy.
- Operated warehouse equipment, including forklifts and pallet jacks, to manage inventory effectively.
- Maintained organized stock areas to enhance accessibility and streamline retrieval processes.
- Collaborated with team members to optimize loading and unloading procedures, improving overall efficiency.
- Conducted regular inventory audits to ensure data accuracy in warehouse management systems.
- Trained new staff on safety protocols and operational procedures in receiving area.
- Identified and implemented process improvements to reduce receiving times and enhance workflow consistency.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Unloaded pallets and deliveries and organized products in warehouse.
- Managed inventory levels effectively through accurate data entry and record-keeping practices.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Restocked products and rotated items according to standard procedures.
- Expedited returns of damaged or incorrect items to suppliers, ensuring timely resolution of issues.
- Enhanced warehouse organization by categorizing items according to size, weight, or type for efficient storage and retrieval processes.
- Trained new employees on receiving procedures, improving overall team performance.
Education
HIGH SCHOOL DIPLOMA -
CALIFORNIA CITY, CASkills
- Leadership
- Problem solving
- Shelving/Restocking
- Packing/Shipping
- Cashier
- Customer service
- Call center experience
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Payment processing
- Client relations
- Microsoft outlook
- Paperwork processing
Timeline
Customer Service Representative
Walmart
06.2024 - 09.2025
AMAZON PICKER
Amazon
03.2023 - 01.2025
RECEIVER/LOADER-UNLOADER
RITE AID WAREHOUSE
02.2015 - 03.2021