Margret Auela
Salt Lake City,UT
Summary
Determined individual with a high level of compassion and skill in assisting individuals. Hardworking and known for handling and promoting assistance wherever and whenever needed. Scheduled to attend CPSS certification class in May of 2024. Attentive Peer Support Specialist promoting I am comfortable sharing life experiences regarding mental illnesses / Substance abuse and always ready with a listening and attentive ear for others. Skilled at providing a high level of support and helping individuals find needed community services. Ready for a new position assisting others and helping each live optimal lives.
Overview
18
18
years of professional experience
Work History
Warehouse Worker
Elwood Staffing
Salt Lake City, UT
02.2021 - 02.2022
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Operated scanners, computers, and other equipment to track orders.
- Preserved safe work environment by maintaining clean workstations and pallet area.
Reservation Agent
Delta Air Lines, Inc
Salt Lake City, UT
01.2010 - 02.2012
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Ensured all reservations were properly documented in the system.
- Resolved guest complaints by providing exceptional customer service.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Verified customer information including contact details and payment method.
Resource Specialist
Utah Dept Workforce Services
Salt Lake City, UT
01.2009 - 01.2010
- Collaborated with Clients to offer individualized support and assistance focused on Resources provided by State programs.
- Coordinated relevant outside resources and helped secure necessary referrals for job placements.
- Assisted clients online and in person to navigate needed documentation and verifications too receive state aid.
Inbound / Outbound Call Center Representative. Q
Teleperformance USA
Salt Lake City, UT
01.2004 - 01.2005
- Provided exceptional customer service to ensure customer satisfaction.
- Refined and demonstrated excellent listening skills, asked probing questions, understood concerns, and overcame objections.
- Entered customer information into computer systems accurately and efficiently.
Education
High School Diploma -
Horizonte
Salt Lake City, UT05-2006
Some College (No Degree) - Social Work
Salt Lake Community College
Salt Lake City, UTSkills
- Problem-Solving
- Clear Communication
- Records Management
- Referral Coordination
- Positive Attitude
- Emotional Awareness
Languages
Tonga
Native/ Bilingual
Timeline
Warehouse Worker
Elwood Staffing
02.2021 - 02.2022
Reservation Agent
Delta Air Lines, Inc
01.2010 - 02.2012
Resource Specialist
Utah Dept Workforce Services
01.2009 - 01.2010
Inbound / Outbound Call Center Representative. Q
Teleperformance USA
01.2004 - 01.2005
High School Diploma -
Horizonte
Some College (No Degree) - Social Work
Salt Lake Community College