Michael McDaniels
Syracuse,NY
Summary
Personable and dedicated Customer Service Representative with extensive experience in Consultative Sales Tactics. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Customer & Product Support
Alta Material Handeling
East Syracuse, NY
11.2022 - Current
- Listened to customer needs to identify and recommend best products and services.
- Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
Regional Sales Manager
Emergency Services Marketing Corp
10.2016 - 01.2022
- Increased lead to sales conversion rate from 73% to 81% in first year
- Exceeded sales targets every year and was top producer in 2021
- Was recognized for dedication to company and promoted to supervisor in 2018 leading one assistant.
Class A CDL Delivery Driver
Coca-Cola Bottling Company of Northern New England
12.2014 - 02.2016
- Represented the Coca-Cola brand to merchants through the timely delivery and merchandising of the product line
- Built positive relationships with store managers to develop further sales opportunities through additional retail space
- Managed collecting accounts receivables as well as insured proper documentation of all required paperwork.
CDL A Driver / Heavy Equipment Operator
Saunders Companies - Dorwin Springs
04.2012 - 10.2015
- Assisted customers with product selections and provided technical information regarding product installation.
- Planned routes according to delivery instructions, customer requests or knowledge of the area.
- Loaded, balanced and secured product to safely transport goods.
Education
Police Science
Onondaga Community College
05-1991
Firefighting Coursework
New York State Fire Academy
Skills
- Relationship Cultivation
- New Business Development
- Multidisciplinary Team Leadership
- Consultative and Relationship Selling
Civic Activities
Firefighter-EMT with twenty nine years of experience in the Volunteer Fire Service. Fourteen years leading and training crews during emergency situations. Skilled in managing various firefighting activities such as performing technical and critical rescue operation. Highly knowledgeable of NYS EMS protocols and treatment procedures at the EMT level. Strong mechanical aptitude and ability to learn new quickly.
Apiary Management
- Own and operate Honey Bee Apiaries at multiple locations.
- Contribute to several Honey Bee related organizations at the State and Federal level.
References
Provided upon request.
Timeline
Customer & Product Support
Alta Material Handeling
11.2022 - Current
Regional Sales Manager
Emergency Services Marketing Corp
10.2016 - 01.2022
Class A CDL Delivery Driver
Coca-Cola Bottling Company of Northern New England
12.2014 - 02.2016
CDL A Driver / Heavy Equipment Operator
Saunders Companies - Dorwin Springs
04.2012 - 10.2015
Police Science
Onondaga Community College
Firefighting Coursework
New York State Fire Academy
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