Desktop Administrator
MBE/The UPS Store Inc.
Michael McElroy
San Diego,CA
Summary
Dynamic NOC Support Specialist with proven expertise at The UPS Store Inc., delivering exceptional remote support and customer service to over 5,000 locations. Skilled in managing complex firewall systems and troubleshooting technical issues, I excel in ticket management and fostering strong customer relationships, ensuring seamless operations and high satisfaction rates.
Work History
NOC Support Specialist
The UPS Store Inc.
San Diego, CA
09.1998 - 2000
- Provide escalation network/technical support to over 5K UPS Stores.
- Manage over 5K Firewall/VPN Fortinet /Juniper Netscreens.
- Assisted in troubleshooting hardware and software installations.
- Trained new staff on company policies, procedures, and customer interaction standards.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
Education
Associate Of Science - Computer Applications And Networks
Coleman College
San Diego, CA05.1997
Bachelor Of Science - Sociology
UCSD
San Diego, CA06.1991
Skills
- Leadership
- Tier 3 Franchise Tech Support
- Firewalls
- Deployments
- Customer service
- Remote support
- Support services / Ticket Management
- Cloud
- Professional Bartender
Tier 3 Franchise Tech Support
Firewalls
Deployments
Customer service
Remote support
Support services / Ticket Management
Cloud
Professional Bartender
Additional Information
I qualify as a professional bartender having demonstrated strong leadership skills with both customers and the business owners. I received music minor from UCSD and am proficient in music theory and play piano and guitar.
Timeline
NOC Support Specialist
The UPS Store Inc.
09.1998 - 2000
Desktop Administrator
MBE/The UPS Store Inc.
Associate Of Science - Computer Applications And Networks
Coleman College
Bachelor Of Science - Sociology
UCSD