Michael McIntosh
Cordova,TN
Summary
Adept at Operations Management and fostering robust Customer Relationship Management (CRM), I spearheaded initiatives at TephSeal that significantly enhanced customer loyalty. Leveraging my expertise in Performance Management and Policy Implementation, I excel in coaching teams towards excellence, demonstrated by a marked improvement in efficiency and service standards. My approach combines strategic oversight with effective communication, driving operational success.
Overview
21
21
years of professional experience
Work History
Manager
TephSeal
Memphis, Tennessee
12.2023 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Parts Puller/Crew Leader/Shipping and Receiving Lead
Lau Industries
Dayton, OH
04.2019 - 11.2022
- Verified part numbers for accuracy against the inventory list.
- Operated forklifts, pallet jacks, and other material handling equipment safely.
- Operated computer system to track shipment status, location and delivery times.
- Performed regular cycle counts on inventory to ensure accuracy of stock levels.
- Maintained a clean work area at all times including sweeping floors, wiping down counters .
- Received new shipments of parts into the warehouse, checked them off against invoices then entered information into the database system.
- Cleaned up spills promptly to prevent any potential accidents from occurring.
- Pulled and packaged parts for customer orders in a timely manner.
- Maintained accurate records of all incoming and outgoing shipments.
- Assisted in training new employees on proper safety procedures when working with machinery or dangerous tools.
- Worked closely with purchasing department to restock depleted inventories in a timely manner.
- Communicated regularly with supervisors regarding job progress or any issues encountered during shift.
- Reported any discrepancies between actual stock levels and inventory records to supervisor.
- Identified, sorted and stocked parts according to size, type and quantity.
- Inspected parts for accuracy and completeness against the customer order.
- Organized warehouse shelves by size, weight, shape or other characteristics of the items stored.
- Loaded and unloaded trucks with parts using forklift equipment safely.
- Ensured that all safety guidelines were followed while handling hazardous materials such as chemicals or oil products.
- Checked returned parts against original orders to ensure proper replacement was sent out.
- Scanned, identified and labeled parts via handheld scanner and interfaced with computerized inventory system to support inventory tracking.
- Pulled customer-requested parts in warehouse and retail store and packaged for customers.
- Inspected pulled parts for defects, damage or deterioration caused by long-term outside storage.
- Loaded outgoing shipping vehicles, carefully arranging ordered parts to avoid damage during shipment.
- Used hand and power tools to remove parts and operated forklift, pallet jack, hand truck, tow motor, and order picker.
- Maintained neat, clean, secure, well-organized and safe warehouse to easily locate parts.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Operator/Back up Line Leader/Crew Trainer
ASPM
Vandalia, OH
01.2014 - 05.2017
- Performed routine maintenance on equipment to ensure optimal performance.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Monitored and adjusted machine operations as needed for quality assurance.
- Set up tools, dies, jigs, fixtures, gauges and other related parts for use in production operations.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Inspected finished products to verify conformity to quality standards.
- Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
- Collaborated with coworkers to perform projects quickly and meet business goals.
- Learned and followed safety and emergency procedures.
- Checked control panel and gauges during equipment operation.
- Used hand trucks and forklifts to unload, load and transport items.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Produced quality products by palletizing, packaging and assembling finished items.
- Sorted product components on work tables to maintain maximum organization and productivity.
- Measured and weighed items to meet quality standards and prevent waste.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Classified defects from finished orders for record tracking and statistics.
- Maintained production and quality documentation.
- Assisted in the setup of production lines according to customer specifications.
Product Assembler/Production Line Leader
Behr
Dayton, OH
04.2004 - 04.2006
- Organized workstations in an efficient manner to maximize productivity during assembly operations.
- Tested assembled products prior to shipment to customers using specialized testing equipment.
- Inspected finished products for defects and ensured that all parts were properly connected.
- Monitored inventory levels of raw materials needed for assembly processes and ordered additional supplies as necessary.
- Ensured that work areas were kept clean and organized at all times.
- Installed wiring, circuit boards, and other electronic parts into machines.
- Adhered strictly to established safety protocols when working with hazardous chemicals or heavy machinery.
- Assisted with the training of new assemblers in proper procedures and techniques.
- Operated various hand tools such as drills, screwdrivers, and wrenches in order to assemble products.
- Completed daily logs and submitted reports on production activities.
- Followed safety and quality requirements every day.
- Prepared products for shipment by packing, labeling and stacking boxes.
- Trained new employees on how to use machines and equipment safely.
- Performed daily inspections of tools, machines, and supplies used on the production line.
Education
High School Diploma -
Lighthouse Christian School
Dayton, OH06-2002
Skills
- Performance Management
- Policy Implementation
- Operations Management
- Verbal and written communication
- Customer Relationship Management (CRM)
- Shipping and receiving
- Hand tool proficiency
- Warehouse operations
- Loading and unloading
- Packaging and labeling
- Work order processing
- Parts identification
- Order fulfillment
- Deadline oriented
- Assembly line experience
Timeline
Manager
TephSeal
12.2023 - Current
Parts Puller/Crew Leader/Shipping and Receiving Lead
Lau Industries
04.2019 - 11.2022
Operator/Back up Line Leader/Crew Trainer
ASPM
01.2014 - 05.2017
Product Assembler/Production Line Leader
Behr
04.2004 - 04.2006
High School Diploma -
Lighthouse Christian School