Summary
Overview
Work History
Education
Skills
Timeline
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Michael McKernan

Omaha,NE

Summary

Accomplished General Manager with a proven track record at Patricia Catering/Countryside Venue, enhancing operational efficiency and boosting sales through strategic leadership and strong client relationships. Skilled in operations management and team leadership, I excel in fostering team unity and driving financial growth, achieving a notable increase in profitability and customer satisfaction.

Overview

28
28
years of professional experience

Work History

General Manager

Patricia Catering/ Countryside Venue
03.2021 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Formulated policies and procedures to streamline operations.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Technical Sales Associate

Seitz The Fresher Company, Inc
05.2014 - Current
  • Designed customized solutions for clients'' unique needs, leading to increased market share and profitability.
  • Negotiated favorable contracts with suppliers leading to significant cost savings and strengthened supplier relationships.
  • Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead in the highly competitive technology marketplace.
  • Created compelling marketing materials highlighting product features that resonated with target audiences leading to increased brand awareness and sales inquiries.
  • Increased client satisfaction by conducting timely product demonstrations and presentations tailored to their specific requirements.
  • Maintained sales tracking reports to support operational enhancements and implement corrective actions.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Resolved order issues efficiently and enhanced customer satisfaction ratings.
  • Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.

Owner/Manager of Operations

NuTrend Dry Cleaners
02.1996 - 03.2014
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.

Education

High School Diploma -

Gross High School
Omaha, NE

No Degree - General Business And Accounting

Metro Cummunity
Omaha, NE

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Efficient multi-tasker
  • Training and coaching
  • Team Leadership
  • Staff Management

Timeline

General Manager

Patricia Catering/ Countryside Venue
03.2021 - Current

Technical Sales Associate

Seitz The Fresher Company, Inc
05.2014 - Current

Owner/Manager of Operations

NuTrend Dry Cleaners
02.1996 - 03.2014

High School Diploma -

Gross High School

No Degree - General Business And Accounting

Metro Cummunity

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Michael McKernan